Ecommerce Specialist

Role Responsibilities:
Play an integral part in supporting SAP Ecommerce projects and planned website releases from inception to completion.
Partner with stakeholders across the business to continuously improve the Ecommerce process in place and manage the backlog of development work based on priorities.
Create accurate development and support tickets and instruct and manage the relationship with the external development team.
Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
Communicate with the Ecommerce Technical Solutions Lead and wider team on progress of projects/releases and support issues.
Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
Responsible for managing the end to end testing of all projects, planned releases/support tickets in staged and production environments. Logging feedback with developers.
Manage the running of various reports and scripts required by the business on a daily and weekly basis.
Troubleshoot issues on the platform raised by various Business Units as they arise.
Maintain and update training and how-to documentation on platform functionality.
Work closely with external web development team and AMETEK Ecommerce team.
Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Required Qualifications & Skill Set:
Degree in IT / Software engineering /Business Information Systems / Ecommerce / Digital Marketing or related discipline with an accredited institution.
3-5 years’ experience working in an Ecommerce Specialist environment
Experience using SAP Commerce Cloud an advantage
Experience developing and executing Testing plans
Experience using data driven insights to merchandise product catalogues
Working knowledge of agile systems such as JIRA, ServiceNow and Asana Supports desks
Excellent SEO optimisation skills on platforms such as AHREFs
Excellent MS office skills especially Excel
Ability to be able to work as part of a team or on own initiative
In depth Knowledge of Google Analytics (GA4) and knowledge Google Ads