Bar Supervisor

COMPANY: OCEAN HOTELS BARBADOS
JOB SUMMARY
The Bar Supervisor ensures the customer / guest receives the highest quality service to standards, assists in the operational running of the bar and ensures that bar staff are fulfilling their duties to the best of their ability, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards.
RESPONSIBILITIES
Operational
Takes a personal interest in ensuring the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards are always sought after, maintained and exceeded
Be knowledgeable of the hotel facts, facilities, and amenities eg. the gym, kids club, teen lounge and business center. Encompassing the product available within the Montrose and Ocean Hotels Group
Ensure all bars open on time and that they are ready for service
Ensure staff offers excellent service, and allocate and support staff throughout the shift to maintain speedy service and cleanliness of the bars
Ensure staff maintains all standards of the bars
To be involved in setting and maintaining department targets and objectives
Maintain financial targets
Always be aware of any international changes within the industry to assist with the development of the department
Be proactive in maximizing sales and generating revenue
Input new ideas for service and products, to maintain competitive and leading edge
Be an effective communicator with guests and team members
Assist the Food and Beverage management team in controlling the wages cost in line with budgetary requirements
Implement and/or follow procedures concerning recording of ordering and closing stock
Ensure functionality, correct usage and company property is secure to standard in the department
Ensure stock items behind the bars are always within expiry date
Oversee stock ordering is accordance with company policy
Ensure mise-en-place are prepared according to Bars standards
Ensure Bars are set to service and monitor the quality of service given, to align with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
Monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
Pay attention to detail in all aspects of the customer journey
Take prompt action to resolve guest complaints, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
Build positive relationships with clients/guests to ensure customer satisfaction, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards
Ensure high standards of cleanliness throughout the bars
Delegate and manage distribution of workload effectively
Share ideas and problems with the team and encourage their input in helping make decisions where possible
Ensure rosters are compiled accurately and according to legal requirements
Communicate effectively with all other departments.
Cooperate and assist other departments at all levels when necessary
Handle keys responsibly ensuring keys are signed in and out according to company policy
Assist the Food and Beverage management team in the smooth running of the department
Assist in ensuring that the department complies with all statutory and legal requirements, including Fire, Health and Safety, licensing, and employment
Have a clear working knowledge of all company policies and operate within them at all times
Complete closing duties, including restocking items, turning off lights,
Report cleanliness and maintenance issues to management
Assist in carrying out scheduled inventories of products and operating equipment
Ensure that the place of work and surrounding area is kept clean and organized at all times
Ensure staff are groomed and dressed appropriately dress while on duty
Ensure minimum wastage and breakage while on duty
Monitor operating supplies, equipment and reduce spoilage and wastage successfully
Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, inventory software etc.
Assist in carrying out scheduled inventories of products and operating equipment.
Comply with all Food and Beverage regulations
Under the direction of the Restaurant Manager, participate in departmental meetings, gathering pertinent information for the development of the team.
To comply with all hotel procedures and protocols related to COVID19 and infectious diseases.
To be totally security conscious, being aware of any unregistered guests, lurkers, and your general surroundings. Advising the security team of such.
People Management
In collaboration with the Food and Beverage management team, manages, motivates and monitors the performance of the bar team.
When required, actively participates in the recruitment process for the bar team by identifying staffing needs and shorting potential candidates by utilizing the company’s HRIS (BambooHR)
In collaboration with the Food and Beverage management team, conducts candidate interviews as required, and informs the human resources team and the Food and Beverage management team of successful candidates in a timely manner
Assists the Food and Beverage management team in identifying candidates that are not performing to the expected standards of the company and recommend what steps should be taken
Along with the Food and Beverage management team, comanages the performance management process within the bar team by providing continuous and constructive feedback, keeping communication lines open, providing clarification of expectations and identifying areas for improvement
To ensure that the bar team’s goals are clear and in alignment with company objectives, AAA 5 Diamond standards and LQA Benchmark standards, and shared with bar staff to maximize on performance expectations
Actively coaches the bar staff to unlock team member’s potential and growth, help them to develop new skills and to aid in promoting individual responsibility, in collaboration with the Food and Beverage management team
Shares the responsibility with the Food and Beverage management team in conducting annual performance appraisals for bar staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system
Able to access and identify department conflicts and infractions against company policies / procedures, and understands how, when and what form of disciplinary action should be taken
Plan and execute frequent team building activities, in an effort to maintain the momentum and productivity of all bar staff
Training and Development
In collaboration with the Food and Beverage management team, comanages all aspects of Training and Development and Talent Management to maximize on bar staff’s, personal and professional growth,

Employment type
Full-Time - Weekly Paid (Ocean Hotels)

Work arrangement
No