Front Office / Patient Services Specialist

Front Office / Patient Services Specialist
Location: Outpatient Clinic – Cary, NC
Job Type: Full-Time(40 hours) | Pay: $17.00 – $22.00 per hour
Sign on bonus: up to $ 1,500(paid after successful completion of 90days probationary period in 9 monthly instalments with 1 year commitment)
Start Date: Immediate
About Us
Care First Rehab is a therapist-owned, interdisciplinary rehabilitation company with over 25 years of experience. In today’s ever-evolving healthcare environment, we stand out with our “Care First” philosophy—putting both our patients and employees at the center of everything we do. Our mission is to deliver the highest quality care by combining one-on-one, hands-on therapy with cutting-edge technology, whether in our clinic or in the comfort of our clients' homes. We provide Occupational, Physical, and Speech Therapy services.
Position Overview
We are seeking a dedicated and personable Front Office / Patient Services Specialist to join our team in Cary, NC. As the first point of contact for our patients, you will play a vital role in delivering excellent service and supporting our clinical team. This is a full-time, in-person position ideal for someone who thrives in a dynamic healthcare environment.
Key Responsibilities (including but not limited to):
Serve as the primary point of contact for new and returning patients
Collaborate with the billing department for insurance verification, authorizations, and billing coordination
Work with the home care scheduler to manage appointments
Educate patients and families on insurance coverage and the scheduling process
Collect copays and discuss financial arrangements with patients/families
Support therapists with patient-related tasks as needed
Oversee daily front office operations and administrative duties
Qualifications
Minimum 1 year of experience in administrative support and medical office scheduling
Ability to work until 6 PM Monday–Thursday and 8 AM–5 PM on Fridays
Familiarity with EMR systems (e.g., Epic, AthenaHealth, WebPT)
Proficient computer skills and strong attention to detail
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Preferred Skills
Bilingual (Spanish)
Knowledge of insurance systems (Medicare, Medicaid, Workers’ Compensation)
Proficiency in Microsoft Word and Excel
Familiarity with Google Workspace tools (Sheets, Docs, Calendar)
Benefits
Full benefits package including health, dental, vision, life, and disability insurance
401(K) with company matching
Tuition reimbursement and tuition assistance programs
Relocation assistance available
Join the Care First Family
If you’re ready to make a difference in the lives of others and be part of a supportive, growth-focused team, we’d love to hear from you.
Apply Today!
📧 Email: hiring@carefirstpt.com
📱 Call or Text: 919-377-9688
🌐 Apply online to start your journey with Care First Rehab!
Care First Rehab is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Employment type
Full-Time (Hourly)

Work arrangement
No