Advanced Services Manager

Advanced Services Manager
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
This position is for the Manager of Global Advanced Services, HPE Networking.
We are looking for a people Manager, preferably experienced in managing bug scrub operations, service delivery management, customer success, remote consulting operations, TAC support operations, or release management.
What you’ll do:
Role and Responsibilities
The selected candidate will report to the HPE Global Advance services Sr Manager or Director in the HPE Networking services organization. AS Manager will be responsible for managing a team of engineers/Technical service advisors. The team will produce and deliver various defect/bug reports, customer product health reports, reviewing open cases, RMAs and bugs, and remote consulting services across all Juniper products in routing, switching, security, and cloud domains. Responsibilities include but not limited to:
What you need to bring:
Business :
Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
Engage with global teams for effective coordination of the deliverables
Engage with Juniper Engineering with a keen desire to improve existing processes.
Engage with IT and manage in-house tools migrations and development projects.
Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
Participate in organization-wide quality initiatives with a vision to improve customer experience
People :
Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise
Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.
Recognize and reward accomplishments
Personal attributes:
Passion for World Class Customer Experience
Excellent Communication and Interpersonal skills
People Leadership
Strong problem-solving skills
Customer/stakeholder engagement skills
Technical background:
Candidates with a strong background in Networking and Automation will be preferred. Verifiable experience in network support/services roles, Dev ops, and Consulting services will have weightage. Juniper products understanding is a plus.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Services
Job Level:
Manager_1