Service Operations Manager

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Local Division Manager ELSE
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Your role and responsibilities
In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy.
The work model for the role is: Onsite
This role is contributing to the ELSE Service/Electrification area/ELSE division – Operations in South Africa.
You will be mainly accountable for:
Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility.
Guaranteeing customer retention by delivering superior customer service experience.
Utilizing the local practices for notifying the account team about the opportunities.
Guiding, motivating, and developing direct and indirect reports.
Our team dynamics (Optional)You will join a {Service Division - high performing} team, where you will be able to thrive.
Qualifications for the role
You are immersed in working with project managers/ engineering team/ field service team and the Mining, Oil & Gas, Industry, Utilities market
10 – 15 years of experience preferably in LV & MV service, LV & MV switchgears and turnkey MV substation projects
Possess in-depth knowledge of Project Management
You are passionate about leadership
Degree/ Diploma in Electrical Engineering (heavy current)
Project Management certificate will be advantage
You are at ease communicating in English required
French or Portuguese language skills will be an advantage
You hold current EB licenses valid in South Africa
What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, everyday.
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
Preference will be given to candidates from designated groups, including persons with disabilities, in line with the company’s Employment Equity Plan and Employment Equity Act requirements.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.