Parts Specialist

We are looking for a professional to act as the main point of contact for the dealer network in Spain and Portugal, ensuring efficient management of inquiries and issues while delivering an excellent level of service.
MAIN TASKS:
Manage and resolve inquiries regarding parts availability, parts identification, pricing, delivery lead times, and logistics.
Handle dealer network issues, maintaining close communication and providing fast and effective responses.
Resolve technical inquiries related to the Electronic Parts Catalogue (EPC/EPCM).
Monitor national transportation deliveries and manage incidents, claims, and returns.
Coordinate technical issues with internal teams and provide operational support through the daily use of the ERP system.
Participate in process improvement and digitalization projects.
Degree in Engineering, Automotive, Mechanical Engineering, or a related field.
Experience in parts operations, aftersales, dealer support, or B2B customer service.
Experience working with SAP or a similar ERP system, along with strong Excel skills.
Native-level Spanish, B2 English, and B1 Portuguese.
Strong administrative and analytical skills.
Technical knowledge of the automotive industry.
Excellent communication, organizational, and problem-solving skills.

Employment type
Full-time

Work arrangement
No