Senior Manager Warehouse Support

Career CategorySupply ChainJob DescriptionJoin Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Senior Manager, Warehouse Support
Role Overview
Hybrid - 3/4 days onsite weekly
Reporting to the Director, Supply Chain, the Senior Manager, Warehouse Support is a key leadership role at Amgen Dun Laoghaire (ADL), responsible for reliable, compliant and efficient warehouse support for site-based drug product commercial manufacturing operations.
The role leads the relationship, capability and performance management of external warehouse providers and oversees warehouse “Run The Business” (RTB) planning activities across inbound, shipping, warehouse and dispensary activities. It also develops forward-looking capacity plans aligned with ADL requirements and the supply network strategy.
At the L6 level, the role delivers impact through others by setting clear expectations, developing leaders and teams, and building strong partnerships. The role embeds safety, quality, accountability and continuous improvement in daily warehouse support, in alignment with Amgen’s values.
Key Responsibilities
External Warehouse Relationship, Capability & Performance Management
Own the working relationship with external warehouse providers and serve as the primary Supply Chain point of contact for service, operational and business matters.
Lead regular governance and performance reviews, using agreed service, quality, safety, inventory accuracy and cost measures to assess performance and agree improvement actions.
Set clear expectations for provider capability, staffing, training, systems, processes and business continuity in line with ADL requirements and applicable GMP standards.
Work with provider leaders to address performance gaps, manage escalations and ensure timely closure of corrective and preventive actions.
Build a collaborative partnership that supports changing site demand, reliable material availability and consistent service to manufacturing and patients.
Warehouse RTB Planning
Lead “Run the Business” (RTB) planning activities for inbound materials, shipping, warehouse operations and dispensary scheduling to support manufacturing requirements.
Coordinate short- and medium-term plans with Procurement, Detailed Scheduling, Manufacturing, Quality and external warehouse partners.
Balance inbound receipts, put-away, picking, staging, shipping and dispensary workloads against available people, equipment, dock time and storage capacity.
Monitor schedule adherence and constraints, resolve conflicts, and communicate risks, priorities and recovery actions to affected teams.
Use reliable planning data and clear operating routines to maintain material availability, execution discipline and service performance.
Warehouse Capacity Planning & Network Strategy Alignment
Forecast future warehouse requirements using manufacturing plans, inventory profiles, inbound and outbound volumes, throughput, storage needs and service expectations.
Maintain a forward-looking view of capacity across site and external warehouse operations, including space, labor, equipment, transport and supporting processes.
Identify capacity gaps, constraints and risks early, and develop practical scenarios and recommendations to address forecast demand.
Align ADL capacity assumptions and plans with the wider supply network capacity strategy and communicate impacts to relevant site and network stakeholders.
Review actual utilization and forecast accuracy regularly, updating plans as demand, inventory or operating assumptions change.
Compliance Team Leadership
Provide direction, coaching and performance oversight to the Compliance Team Lead, setting clear priorities and expectations for the team’s work.
Ensure warehouse compliance activities, routine checks, documentation and training requirements are planned, completed and escalated when needed.
Build team capability in GMP requirements, data integrity, documentation practices, deviation handling and inspection readiness.
Review compliance trends and recurring issues with the team and partner functions, ensuring actions address underlying causes and are sustained.
Promote a proactive quality culture in which employees and external partners raise concerns promptly and follow procedures consistently.
Warehouse Operations & Continuous Improvement
Partner with internal Warehouse and Dispensary teams to maintain safe, accurate and efficient material receipt, storage, picking, staging and dispatch.
Align warehouse operating plans with production schedules, inventory policies and supply priorities, supporting timely material availability.
Use operational data and feedback to improve service, inventory accuracy, productivity and material flow across site and external warehouse activities.
Support consistent standard work, clear escalation routes and effective handoffs between warehouse, dispensary, shipping and manufacturing teams.
Promote safe behaviors and ensure warehouse activities are performed in accordance with site procedures and applicable environmental, health and safety requirements.
Inspection Readiness, Compliance & Quality
Ensure warehouse and supply chain support activities maintain GMP compliance and ongoing inspection readiness.
Partner with Quality to meet regulatory requirements and site expectations, including HPRA, FDA and global audit requirements.
Oversee timely and effective management of deviations, change controls, CAPAs, documentation and training related to warehouse operations.
Embed right-first-time execution, accurate records and a strong quality mindset across internal teams and external warehouse partners.
Ensure process and operational changes are assessed, approved, communicated and sustained in a compliant manner.
Risk Management & Supply Continuity
Identify and mitigate risks affecting warehouse capacity, logistics execution, inventory control, material availability and patient supply.
Maintain effective contingency and business continuity plans with site teams and external warehouse providers.
Lead escalation and resolution of operational issues, coordinating clear ownership, communication and recovery actions.
Drive a proactive, solutions-oriented culture focused on operational reliability and continuity of supply.
Team Leadership & Capability Building
Lead, coach and develop direct reports and cross-functional partners supporting warehouse operations, planning and compliance.
Foster a high-performing, inclusive and collaborative team environment with clear accountability and open communication.
Build capability in warehouse planning, provider management, performance review, compliance and continuous improvement.
Promote a strong safety culture and reinforce safe behaviors across all warehouse and materials handling activities.
Drive engagement, accountability and performance aligned with Amgen values.
Basic Qualifications
Doctorate degree OR
Master’s degree and 4+ years of supply chain, warehouse operations, manufacturing, or related experience OR
Bachelor’s degree and 6+ years of supply chain, warehouse operations, manufacturing, or related experience
Preferred Qualifications
Experience managing external warehouse or logistics providers in a GMP-regulated manufacturing environment
Strong understanding of warehouse operations, inventory management, logistics, material flow and RTB scheduling
Experience supporting drug product commercial manufacturing operations
Knowledge of inspection readiness, regulatory expectations (HPRA, FDA) and quality systems
Experience in warehouse capacity planning, demand forecasting and alignment with supply network strategy
Demonstrated people leadership, coaching and performance management skills
Strong stakeholder engagement and communication skills across site, provider and network functions
Experience using warehouse and supply chain systems and data to manage service, capacity and operational performance
Key Competencies Aligned to Amgen Values
Patient Focus: Ensures reliable supply chain and warehouse operations that protect patient supply
Win Together: Builds strong partnerships across ADL and the global network
Compete Intensely: Drives urgency, accountability, and execution