Card Relationship Market Manager - Vice President

Help businesses thrive by connecting them with credit card solutions that support cash flow and growth. In this field-facing role, you will coach and partner with banking teams to deliver standout client experiences and stronger results.
Job Summary:
As an Ink Product Support Specialist in Business Card Services, you partner with bankers and relationship managers to deliver business credit card solutions that meet client needs. You lead hands-on training and workshops that build confidence, consistency, and strong product knowledge across your territory. You also gather feedback from the field and clients to help us improve how we serve customers. Your work directly supports client growth, banker success, and responsible expansion of our card business.
Job responsibilities
Partner with bankers and relationship managers to identify client needs and position business credit card solutions for cash flow and capital needs
Serve as a subject matter expert on business card products, features, processes, and servicing pathways
Build and execute a territory plan to drive growth and deepen relationships through consistent field engagement
Deliver in-person workshops and trainings to increase product fluency and strengthen sales and servicing routines
Join client meetings as needed to support solutioning and strengthen banker confidence in conversations
Provide clear, practical guidance on how to position product value and address common questions and objections
Act as a liaison between the field and product partners by capturing feedback, themes, and opportunities for improvement
Collaborate with banking and regional leaders through regular meetings and forums to align on priorities and performance
Coordinate with marketing partners to support campaigns, materials, and field readiness within the territory
Promote a strong risk and control mindset by following procedures and reinforcing responsible practices
Track activity and outcomes to inform priorities, coaching focus, and continuous improvement
Required qualifications, capabilities, and skills
Five or more years of relevant experience in financial services, sales enablement, product support, or relationship-based client roles
Strong knowledge of business banking needs and how credit products can support clients
Proven ability to teach, coach, and present to groups; comfortable leading workshops and speaking in front of audiences
Excellent written and verbal communication skills with the ability to explain complex topics clearly
Territory management experience, including prioritization across multiple locations and partners
Collaborative, positive approach with the ability to build trust across large, cross-functional teams
Detail-oriented, organized, and able to manage a high volume of activity in a fast-paced environment
Ability to gather feedback, identify patterns, and translate insights into practical improvements
Sound judgment and commitment to following policies, procedures, and process expectations
Ability to manage competing priorities with limited day-to-day guidance
Willingness to travel extensively within the assigned territory
Preferred qualifications, capabilities, and skills
Experience supporting business credit card products, card servicing, or card sales enablement
Prior people management experience
Experience partnering with marketing teams on readiness, field execution, or campaign support
Strong relationship-building skills across branch, business, and regional leadership teams
Demonstrated ability to influence without direct authority and align partners to shared goals
Experience improving processes based on field feedback and customer insights
Strong planning and calendar management in a high-travel, multi-site role
Optional additional Information
Travel expectation: approximately 60–70% of the month within the assigned territory