Customer Service Rep II

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
Customer Service Bereich Diabetes (m/w/d) - Wien
#BetterDaysStartNow
Wir bieten Ihnen eine interestante Position, in der Sie Mitglied in einem hoch motivierten und dynamischen Customer Care Team werden und damit einen sehr entscheidenden Beitrag zur direkten Versorgung von Menschen mit Diabetes und zum Unternehmenserfolg leisten.
Das Team pflegt einen wertschätzenden Umgang, eine offene Kommunikation und die Haupttätigkeiten sind Telefonie und Schnittstelle zwischen internen Teams im Bereich Order Management. Nach der Einschulungsphase vor Ort, steht ihnen ein flexibles Arbeitsmodell in Aussichten, 40% Office 60% Homeoffice
Ein Tag im Leben
• Selbstständige Bearbeitung von eingehenden Anfragen, Telefonaten und Bestellungen. Zb. Prüfung von Lieferstatus und Unterstützung bei der Klärung offener Punkte zu Bestellungen. Erstellung internen Tickets zur Service Verbesserung.
• Abwicklung von Krankenkassen Abrechnungen und Ablehnungen
• Kontinuierliches Monitoring der Produktverfügbarkeit sowie der offenen Rückstände um Therpie Engpässe zu vermeiden
• Unterstützung bei komplexen Anfragen und besonderen Kundenanforderungen
• Enge Zusammenarbeit mit internen Teams, auch Optimierung und Mitgestaltung von internen Prozessen, zur Steigerung der Teameffizienz
• Pflege von Kunden und Auftragsdaten
• Unterstützung bei Sonderaufgaben und der Integration von neuen Tools
• Erlernen des Schweizer Markt Modells für Aushilfe und Unterstützung im Schweizer Customer Care Team bei operativen Aufgaben
Das ist uns wichtig
• Abgeschlossene Berufsausbildung mit kaufmännischer Erfahrung
• Sehr gute Deutschkenntnisse sowie gute Englischkenntnisse – mündlich und schriftlich
• Guter Umgang mit den gängigen MS-Office Tools und SAP-Produkten
• Ausgeprägte Kunden- und Serviceorientierung, Freude am Umgang mit Menschen
• Ausgeprägte Kommunikationsstärke und Sozialkompetenz sowie der Wille Herausforderungen gemeinsam als Team zu meistern
• Selbstständige und zielorientierte Arbeitsweise sowie Organisationsgeschick
Darüber freuen wir uns
• Erfahrung im Customer Service / Kundenbetreuung, gerne im Gesundheitswesen
• Idealerweise Basic Kenntnisse in Französisch oder Italienisch
• Geduld, auch in schwierigen Situationen und Belastbarkeit bei hohem Anfrageaufkommen
Responsibilities may include the following and other duties may be assigned.
Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.
DIFFERENTIATING FACTORS
Autonomy: Established and productive individual contributor.
Works on clerical and administrative assignments that may require application of prior experience.
Works under moderate supervision, making minor adjustments to methods and processes.
Organizational Impact: Works to deliver on day-to-day objectives with direct impact on achievement of results for the job area, including moderate scheduling or customer satisfaction implications.
Work consists of tasks that are typically routine, with some deviation from standard practice .
Innovation and Complexity: Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems .
May be required to highlight areas of concerns/problems and puts forth solutions in own job area.
Communication and Influence: Communicates typically with internal contacts within and outside of immediate team.
Obtains and provides information requiring some explanation or interpretation .
Leadership and Talent Management: May provide guidance and assistance to new or entry level employees.
Required Knowledge and Experience: Requires full job knowledge of systems and procedures obtained through prior work experience or education.
Requires minimum of 2 years of experience and high school diploma or equivalent.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.