Zonal Manager - SALPL - Prime South

Location Name: Pune - Call Center
Job Purpose
“This position is open with Bajaj Finance Ltd.”
Duties And Responsibilities
Responsible for managing growth and profitability of the Salaried Loans Business
Drive internal customer cross-sell as the most important source of acquisition.
Drive low cost acquisitions models to ensure higher profitability of salaried loans segment
Conceive and execute key capability building projects and work across functions to ensure delivery of project objectives, within set timelines.
Explore and identify new sourcing avenues and channels to increase business volumes
Conduct regular and detailed business reviews with team, to ensure business strategies are executed.
Measure the productivity and efficiency level of Call Centre team closely and initiate corrective action, leading to higher revenue per employee.
Responsible for the quality of business acquired/portfolio, work closely with risk & credit teams to take necessary corrective actions.
Measure productivity and implement training measures to bridge the gap between the actual achievement and the KRAs defined for Call Centre agents.
Drive passion to build winning teams.
Conceptualize and develop marketing initiatives and business development activities to enhance business volumes
Initiate process improvement measures to ensure effective cost management in Call Centre
Required Qualifications And Experience
Should have a MBA/Post Graduate with 10-12 year of experience in sales and marketing in lending business with 3-4 years in a leadership role.
Should have handled Call Centre and large size teams in previous role
Should possess the below skill sets:
Excellent knowledge of salaried loans segment
Excellent Team Management Skills
Strong Communication & Interpersonal Skills
Strong Negotiation Skills
Excellent Analytical & Problem-Solving skills

Work arrangement
No