ServiceNow Developer

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
ServiceNow Developer
Basic Qualifications:
Minimum 7 years’ experience supporting the implementation, administration, configuration, and development of the ServiceNow tool. Minimum total experience in ITSM space of 7-12 years is desired.
Must have worked on Web Services Integration (SOAP, REST)
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.
System/Process Automation (Orchestration) experience
Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
Excellent communication skills
Understanding of ITIL framework.
Duties may include:
Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
Obtain and analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Provide escalated support on technical issues to team members who are working service now implementations
Preferred Skills:
Experience implementing systems using the Agile/Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
ITIL certification is a plus.
ServiceNow certifications such as CSA, CIS and CAD are must.
Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired
What we offer:
Life insurance
Major Medical Expenses Insurance (extends to spouse and children under 25, if applicable).
Minor Medical Expense Insurance.
Savings Fund 13% (up to MXN $4,470 monthly)
Food vouchers 10% (up to MXN $3,440 monthly)
30 days end of year bonus
12 vacation days in the first year, increasing by 2 as dictated by law.
Location:
This is a remote position - you will be able to work from home anywhere in Mexico.

Work arrangement
Yes