Engagement Program Specialist

Purpose
The Engagement Program Specialist is responsible for planning, coordinating, and executing customer-facing and internal employee events that support organizational goals, strengthen relationships, and enhance engagement. This role partners with Marketing, Sales, Leadership, Human Resources, and other internal stakeholders to deliver professional, engaging, and well-organized events and experiences. The position manages event logistics from initial planning through execution and post-event follow-up, including vendor coordination, communications, materials, scheduling, budgets, and on-site support.
Responsibilities
Plan, coordinate, and execute customer-facing, industry, corporate, and employee events
Develop event timelines, project plans, budgets, and logistical requirements
Coordinate venues, catering, audiovisual services, transportation, décor, promotional materials, and other event vendors
Manage event registrations, invitations, attendance tracking, and participant communications
Coordinate event setup, execution, and breakdown, including on-site support as needed
Ensure events are professional, organized, and aligned with organizational objectives and brand standards
Maintain an annual event calendar and coordinate multiple events simultaneously
Coordinate customer appreciation events, educational events, conferences, trade shows, meetings, and other customer-facing activities
Support customer engagement initiatives designed to strengthen relationships and increase organizational visibility
Partner with Sales and Marketing to identify event opportunities that support customer and business objectives
Coordinate customer communications and event materials
Support follow-up activities following customer events to maintain engagement and capture opportunities
Plan and coordinate employee engagement activities, celebrations, recognition events, and organizational gatherings
Support company meetings, employee appreciation events, holiday events, team-building activities, and other internal programs
Partner with Human Resources and Leadership to develop events that support employee experience and organizational culture
Coordinate internal communications, invitations, RSVPs, logistics, and event material
Marketing & Communications
Collaborate with Marketing to ensure event materials, messaging, signage, and promotional items align with organizational branding
Support event-related communications across appropriate channels
Coordinate production and distribution of invitations, agendas, presentations, signage, promotional materials, and other event collateral
Assist with photography, event content, social media, or other post-event communications as appropriate
Maintain event-related materials, templates, vendor information, and resources
Coordinate relationships with event venues, caterers, audiovisual providers, promotional vendors, and other external partners
Obtain quotes and assist with vendor selection and contract coordination
Track event expenses and maintain budgets in accordance with organizational requirements
Process invoices and coordinate payment documentation
Maintain a preferred vendor database and evaluate vendor performance
Manage multiple event projects, timelines, and priorities simultaneously
Maintain organized event documentation, checklists, schedules, and planning resources
Collect feedback and evaluate event effectiveness
Identify opportunities to improve event planning processes, attendee experience, and engagement
Develop standardized event planning tools, templates, and procedures
Provide post-event summaries and recommendations to appropriate stakeholders
Partner with Marketing on customer-facing events, branding, communications, and promotional activities
Partner with Sales/Commercial teams on customer events, conferences, and relationship-building activities
Partner with Human Resources on employee engagement and internal events
Partner with Leadership on company-wide meetings, celebrations, and strategic events
Collaborate with Finance, Operations, Facilities, and other departments to ensure successful event execution
Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures
Maintain acceptable attendance and punctuality for scheduled work hours and meetings
Ensure completion of assigned tasks and responsibilities within defined timeframes
Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary
Perform other duties as assigned
Skills
Event planning and execution
Project management
Customer & employee engagement
Marketing coordination
Excellent written and verbal communication
Strong organization and attention to detail
Ability to manage multiple priorities
Relationship management
Problem solving
Time management
Adaptability
Proficiency with Microsoft Office or comparable productivity tools
Ability to work effectively with internal stakeholders, customers, vendors, and external partners
Qualifications/Requirements
Bachelor’s degree in Marketing, Communications, Business, Event Management, or a related field preferred required
Minimum of 2 years of experience in event planning, marketing, communications, employee engagement, hospitality, or a related field required
Demonstrated experience coordinating events from planning through execution
Experience managing event budgets and vendors preferred
Clearance of favorable background investigation required

Employment type
Full-Time

Work arrangement
No