Client Service Coordinator

Overview:
The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.
This is a hybrid position out of our Phoenix office, requiring a minimum of one day per week in the office.
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
What you will own:
Responsible for scheduling bulk telephone consultations for client service teams
Manage multiple client organization requests and respond within a timely manner
Coordinate with advisors and clients to confirm telephone consultations
Leave messages and follow up with Advisors to expedite scheduling projects
Maintain an updated status of client telephone consultations
Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
Follow multiple work streams to help Project Managers organize client requests and track progress on projects
Assist with ad-hoc requests
Experience you will bring:
1-3 years of previous work experience dealing in a high call volume environment
AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
Work authorization required
Skills you will bring:
Attention to detail and excellent follow-up skills required
Strong aptitude for developing systems of organization
Excellent time management skills and able to multi-task
Ability to work as part of a team and independently
Excellent sense of urgency and responsiveness
What We Offer:
The annual base salary for this position is $50,000.
You will also be eligible for the following benefits:
15 PTO Days, 10 legal holidays, and 5 sick days
Comprehensive Medical, dental, and vision plans
10% 401(k) match, life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate gym rate
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays”, and free snacks
Casual work environment, team building, and other social events
Option to be full-time remote
About Guidepoint:
Guidepoint powers end-to-end research workflows for the world’s best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and