Communications & Engagement Specialist

The Communications & Engagement Specialist develops and delivers communications that advance Harvard Human Resources (HHR) programs, services, and organizational priorities. Reporting to the Associate Director of Communications, this position works with HHR subject matter experts and stakeholders across a broad range of HR topics and audiences and provides operational support for key communications functions.
The successful candidate is a strong writer and highly organized communications professional who enjoys hands-on execution. They bring strong project management skills, digital marketing expertise, attention to detail, and sound editorial judgment. This role regularly works with confidential and sensitive information and requires discretion and sound judgment.
Job-Specific Responsibilities:
Communications & Content
Support communications planning and content development for HHR teams across areas such as labor and employee relations, benefits and wellbeing, career and professional development, talent acquisition, and HR operations.
Write, edit, and produce content including announcements, newsletters, web content, presentations, FAQs, talking points, and marketing materials.
Email Marketing
Develop and execute email campaigns from planning through deployment, including audience segmentation, personalization, list management, testing, scheduling, and quality assurance.
Coordinate HHR email communications and maintain templates and best practices to support effective timing, audience targeting, and accessibility.
Monitor campaign performance and use engagement data and audience insights to improve content, targeting, timing, and effectiveness.
Social Media
Develop, schedule, and publish social media content that promotes HHR programs and resources.
Identify content and storytelling opportunities across social channels.
Monitor engagement and apply channel best practices and performance insights to strengthen HHR's social media presence.
Basic Qualifications:
Bachelor’s degree or equivalent combination of education and relevant experience.
Minimum of three (3) years of progressively responsible communications, marketing, public relations, digital communications, or related experience.
Additional Qualifications and Skills:
Excellent writing, editing, proofreading, and content development skills.
Experience creating and managing content across multiple communications channels.
Familiarity with Drupal or similar content management systems.
Strong project management skills and ability to manage multiple competing priorities.
Demonstrated ability to work independently and drive projects to completion.
Strong client service orientation and stakeholder relationship management skills.
Understanding of digital communications best practices, web content strategy, accessibility standards, and branding principles.
Experience developing newsletters, website content, and promotional communications.
Comfort using AI tools and emerging technologies to support communications and content development.
Strong organizational skills and attention to detail.
Excellent interpersonal, collaboration, and problem-solving abilities.
Working Conditions:
This position requires the ability to commute to the Harvard University campus on short notice, as needed, to support communications-related activities.

Employment type
Full-time

Work arrangement
Hybrid