Vendor Manager

Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Vendor Manager at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Vendor Manager, you'll play a crucial role in liaising between our lines of business, operations teams, and vendors to ensure the successful development, oversight, and monitoring of our third-party relationships. You'll manage vendor relationships and contracts across multiple service categories, lead complex negotiations and strategic planning, conduct risk assessments, and ensure all terms and pricing agreements align with our standards. You'll serve as a trusted advisor to business leaders, providing actionable insights and driving continuous improvement in our vendor management and risk mitigation processes.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
Vendor Management & Relationship Building
Serve as the primary business contact for vendor relationships, building
strong working relationships with internal business teams, legal, compliance, and technology teams
Drive successful and timely vendor onboarding and contract renewals as a key liaison across all stakeholder groups
Manage diverse vendor portfolios spanning multiple service categories (e.g., technology, professional services, business process outsourcing)
Maintain a comprehensive vendor database including scope of services, key provisions, contact information, and risk profiles across service categories
Monitor vendor performance and develop process improvement plans for identified gaps or non-performance issues
Lead business reviews and performance discussions with key vendors to assess service delivery against SLAs
Act as an escalation point for dispute resolution and vendor-related business issues
Risk Assessment & Compliance Management
Conduct comprehensive risk assessments and due diligence on vendors prior to contracting and on a periodic basis
Ensure vendor compliance with applicable regulatory requirements, industry standards, and Marsh policies
Maintain risk documentation, scorecards, and escalation procedures for vendors across the portfolio
Collaborate with Risk Management, Legal, and Compliance teams to identify and address vendor-related risks
Conduct periodic risk reviews for existing vendors to assess changes in risk posture and evolving requirements
Multi-Category Vendor Portfolio Management
Manage vendor relationships across diverse service categories with different risk profiles, contract structures, and performance metrics
Tailor vendor oversight based on service category complexity and business criticality
Coordinate with category-specific procurement teams to ensure consistent vendor management standards across the enterprise
Identify cross-category opportunities for vendor consolidation, cost savings, and process standardization
Maintain category-specific documentation, SLAs, and performance benchmarks across the vendor portfolio
Monitor industry trends and emerging risks within each service category to proactively address vendor management challenges
Process Management & Optimization
Follow Marsh Agency process standards for working with vendors and internal colleagues during implementation and ongoing operations
Identify opportunities for improvement and lead efforts to enhance vendor management processes
Manage complex communication plans and change management controls
Collaborate with Accounts Payable to ensure accurate invoicing and timely payments
Support process automation and analytical development initiatives
Contract Management & Negotiation
Conduct thorough reviews of vendor contracts with meticulous attention to detail, with particular focus on risk allocation and compliance requirements
Provide redline reviews and act as liaison between vendors, business partners, and Legal team
Negotiate contracts and agreements to establish mutually beneficial terms and conditions with appropriate risk mitigation clauses
Establish clear expectations, service level agreements (SLAs), performance metrics, dispute resolution mechanisms, and risk management provisions
Oversee the entire contract lifecycle, ensuring timely completion of agreements, Master Services Agreements (MSAs), and Statements of Work (SOWs)
Lead contract renewal negotiations in collaboration with Legal and internal colleagues, reassessing risk profiles and changing requirements
Create and manage detailed contract summaries, risk assessments, and spend approvals
Vendor Selection & Strategic Planning
Collaborate with Line of Business Leaders, Procurement, and Legal teams to define business requirements for vendor selection
Conduct vendor risk assessments as part of the selection process, ensuring compliance with Marsh Agency standard practices
Participate in vendor evaluation and selection processes, providing strategic recommendations based on risk and business analysis
Contribute to sourcing and vendor landscape analysis across multiple service categories
Analytics & Business Support
Utilize high-quality analytics and predictive planning to analyze multiple scenarios and provide actionable information to leadership
Support the business and Procurement team with data gathering, ad-hoc reporting, and analytical requests
Present insights across multiple business and system groups, including risk trend analysis and portfolio metrics
Track and report on vendor spend, performance metrics, risk status, and cost savings across service categories
Analyze vendor performance data to identify trends, risks, and opportunities for improvement
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
3+ years of experience in vendor management, procurement, or contract management
Demonstrated strong negotiation and contract management skills
Experience with service level agreements (SLAs), performance metrics, and contract lifecycle management
Experience conducting vendor risk assessments and third-party due diligence
Knowledge of risk analysis methodologies and ability to evaluate vendors across multiple risk dimensions
Experience managing vendor portfolios across multiple service categories or business functions
Familiarity with legal and regulatory requirements related to vendor management, procurement, and third-party risk
Proactive and self-starter mindset with the ability to take initiative and drive results
Ability to research and resolve issues independently
Excellent communication skills, both verbal and written, with ability to articulate clearly to leadership
Strong attention to detail and excellent organizational skills
Effective multitasking with ability to work with a sense of urgency and prioritize effectively
Proficiency with Microsoft Office and data analysis tools; willingness to learn vendor management software systems
Critical thinking and analytical skills to digest complex material, assess risk, and provide strategic recommendations
These additional qualifications are a plus, but not required to apply:
Contract drafting, review, and redline experience with risk mitigation focus
Contract Lifecycle Management (CLM) platform experience (e.g., Sirion)
Strong understanding of third-party risk management frameworks and lifecycle management
Familiarity with risk assessment tools and methodologies (e.g., vendor questionnaires, risk scorecards)
Background in managing vendors across technology, professional services, staffing, or business process outsourcing categories
Experience in the insurance industry or with insurance-related vendors and service providers
Ability to travel as necessary for meetings
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable Benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and profess

Work arrangement
Yes