Concierge Associate 

The Concierge Associate is the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. This role is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver an elevated best-in-class experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities:
Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome, and their needs are taken care of in a friendly and professional manner at all times
Delivers world-class experiences that will leave a lasting, positive first impressio
Caters for the needs of colleagues and visitors while demonstrating genuine care
Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
Develops relationships through personalized encounters and proactive assistance
Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
Maintains safe and clean reception area by complying with procedures, rules and regulations
Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
Proactively communicates with the Workplace Experience team and other service groups to ensure a “one-team” ethos
Competencies:
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Possesses ability to work independently and capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Qualifications and Education Requirements:
High School Diploma (or equivalent) required.
1-2+ years prior work experience preferred.
Ability to work assigned work hours determined by manager.