Regional Manager of Operations, Mid-South Region

Lead Regional Hospital Operations
Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-South region.
Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance.
Establish consistent operational expectations while respecting each hospital's unique culture, clinical services, and business needs.
Identify operational challenges early and work collaboratively with hospital teams to implement sustainable solutions.
Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication.
Drive Financial & Business Performance
Take ownership of regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability.
Partner with hospital leaders to develop and execute budgets, forecasts, and financial improvement plans.
Monitor key performance indicators, including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics.
Identify opportunities to improve hospital efficiency, manage expenses, and support sustainable growth.
Translate financial data into clear, actionable priorities for hospital leadership teams.
Develop & Empower Hospital Leaders
Coach and mentor Practice Managers, Hospital Administrators, and department leaders to strengthen their leadership and business management skills.
Establish clear expectations, accountability, and consistent follow-through across hospital teams.
Support leadership development, succession planning, and employee engagement initiatives.
Partner with Human Resources and Talent Acquisition on recruiting, retention, performance management, and staffing strategies.
Help hospital leaders navigate challenging conversations, organizational changes, and complex operational situations.
Support Emergency, Specialty & Urgent Care Operations
Understand and support the different staffing, scheduling, workflow, and financial models across emergency, specialty, and urgent care hospitals.
Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, and operational efficiency.
Identify opportunities to improve appointment availability, service utilization, and access to veterinary care.
Support hospital teams in managing the operational demands of extended hours, overnight services, and fluctuating caseloads.
Collaborate with medical leaders to remove operational barriers while respecting clinical decision-making and medical autonomy.
Strengthen Veterinary Partnerships & Client Experience
Build trusted relationships with Medical Directors, veterinary partners, and hospital leadership teams.
Serve as a reliable operational resource who listens, communicates openly, and follows through on commitments.
Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, and hospital reputation.
Support initiatives that improve client communication, service accessibility, and the overall client experience.
Help hospitals identify opportunities for referral growth, client retention, and stronger community relationships.
Support Regional Growth & Strategic Initiatives
Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives.
Support new hospital integrations, leadership transitions, service expansions, and operational readiness as the region grows.
Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams to ensure hospitals receive timely and effective support.
Share best practices across hospitals and contribute to the continued development of our Specialty, Emergency & Urgent Care network.
Help shape operational processes and leadership resources that support long-term regional growth.
We're looking for an experienced, collaborative leader who understands the business of veterinary medicine and genuinely enjoys helping people succeed.
Required Experience & Qualifications
5+ years of progressive veterinary hospital operations experience, preferably within emergency, specialty, urgent care, or a combination of these environments.
2+ years of multisite leadership experience or comparable senior-level management experience within a large, complex veterinary hospital.
Demonstrated success improving hospital financial performance, operational efficiency, and team engagement.
Strong financial acumen, including P&L management, budgeting, labor management, forecasting, and expense control.
Experience coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders.
Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics.
Ability to build strong relationships with veterinary professionals, medical leadership, and hospital partners.
Excellent communication, problem-solving, organizational, and leadership skills.
Ability to manage competing priorities across multiple hospitals and geographic markets.
Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience.
Willingness and ability to travel extensively throughout the assigned region.
Even Better If You Bring
7+ years of veterinary hospital leadership experience, particularly within specialty, emergency, or urgent care.
Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader.
Experience overseeing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations.
Experience supporting hospital integrations, new hospital openings, service expansions, or operational turnarounds.
Familiarity with veterinary practice management systems, financial reporting, and performance analytics.
CVPM, MBA, MHA, or similar professional credentials.

Employment type
Full-time

Work arrangement
Yes