Operations Supervisor

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Please Note: This is a second shift role starting at 2:30 pm to approximately 11:30 pm.
The Integration (Operations) Supervisor oversees daily Integration Lab operations, with responsibility for quality execution, operational efficiency, and team performance. This role provides direct leadership to Integration Team Leads and Technicians and partners with Sales, Engineering, Operations, and other cross-functional teams to support accurate scheduling, efficient production flow, and successful delivery of customer solutions.
What you’ll do as the Integration (Operations) Supervisor:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Use production schedules and maintain communication with Sales and Engineering teams.
Communicate with management, Sales, and Operations to understand upcoming projects.
Develop and manage production schedules and estimated completion times.
Ensure schedules account for delivery methods and customer service-level agreements.
Oversee daily Integration Lab operations to support productivity and efficiency.
Manage aged orders and resolve delays.
Maintain technical staff certifications and support certification growth.
Review lab equipment and coordinate replacements or upgrades.
Manage customer supplies and inventory.
Ensure compliance with departmental goals, standards, standard operating procedures, and work instructions.
Maintain a safe, clean, and organized work environment.
Provide professional communication to customers and stakeholders.
Train, mentor, and provide direction to team members.
Conduct bi-weekly one-on-one meetings and quarterly performance reviews.
Promote accountability and continuous improvement.
Identify skill gaps and support development planning.
Troubleshoot production issues.
Balance technical and leadership responsibilities while maintaining high standards of quality and productivity.
Demonstrate professionalism and leadership presence.
What you will bring to the team:
Bachelor’s degree in management, IT, or a related field preferred, but not required.
Minimum of 2 years of leadership experience in any field required; IT experience preferred.
Experience leading technical or operations teams.
Strong knowledge of standard operating procedures and workflow execution.
Working knowledge of hardware, software, and integration processes.
Proficiency in FTM, F&O (Microsoft D365)/CE, and inventory or database systems recommended.
In-depth knowledge of inventory and database applications recommended.
Strong communication and leadership skills.
Ability to train and develop team members.
Strong decision-making and problem-solving abilities.
High motivation and accountability.
Experience with customer interaction and satisfaction.
Ability to manage multiple priorities.
Qualified candidates can expect a salary range of $60,000 - $80,000.
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