Account Manager KENYA (Nairobi) - ING507

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.
Here’s what that means for YOU:
You’ll excel at what you do because you’re in a role that aligns with your skills and passions
You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it
We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.
If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.
Purpose of Role/Summary:
The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.
Main Activities and Responsibilities:
Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments
Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity
Close qualified leads through outbound phone calls using effective sales techniques
Promote new features, new promotions, and updates to existing clients to boost retention and loyalty
Track and meet individual KPIs and performance goals
Collaborate with internal departments to ensure smooth onboarding and client experience
Perform other duties relevant to the scope of the role, as assigned
Any other duties relevant to the role
Required Skills & Experience:
1+ year of experience in the financial industry OR
2+ years of experience in telesales or a sales-related role.
Proficiency in English
Excellent communication and interpersonal skills
Strong sales and deal-closing ability
Client-focused approach with high problem-solving capabilities
Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage
Comfortable with email, Excel, and using online platforms for communication and reporting
Effective time management and organizational skills
Creative thinking and a positive attitude
Goal-oriented and self-motivated
High energy and resilience under pressure
Professionalism and accountability
Team player with a collaborative attitude
Further Info:
Working hours are 09:00 – 18:00 Monday to Friday
The role is in Nairobi, Kenya
Friendly and fun working environment
Paid annual leave entitlement
A competitive compensation package which includes great benefits

Employment type
Full-Time

Work arrangement
No