Technical Sales and Support

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).
Job Summary
We are currently seeking a Technical Sales & Support Specialist who has demonstrated technical skills and sales ability, enjoys working in a fast-paced environment and is looking to establish long-term career growth. This position requires superior customer support skill that includes empathy and urgency as well as an aptitude to troubleshoot a variety of hardware and programming issues.
Key Responsibilities
Develops and maintains strong client relationships with Original Equipment Manufacturers (OEM’s), customers and distributors
Develops and maintains comprehensive technical knowledge of all BASE products, applications, features, advantages and benefits. Keeps up with internal and external training and development
Responsible for selling and supporting BASE Engineering products to new and existing clients
Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
Understand and comply with regulations regarding Hazardous Environments to ensure a safe and healthy work environment for our customers
Expand market awareness of our products and our industry experience by communicating features and benefits of our products and systems effectively
Work with the engineering team to ensure customer project requirements are met
Resolve incoming Customer escalations through effective communication and escalate urgent issues to appropriate team as necessary
Maintain records of customer communications and contact information as required
Contribute to knowledge systems to enhance solutions provided to customers
Qualifications
Post-secondary education experience in Electrical, Mechanical, or IT field or equivalent experience would be considered an asset
Excellent comprehension with the ability to understand, describe and/or discuss problems of a technical nature
Contribute to knowledge systems to enhance solutions provided to customers
Strong oral and written communication skills in English
Experience with Salesforce and Microsoft Teams would be considered an asset
Proven excellence in customer service skills
Represent BASE in a Professional and Ethical manner
Ability to multitask effectively with attention to detail
Knowledge of Microsoft 365 including Outlook, Excel, and PowerPoint
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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