Customer Support Specialist

The Company
Cerbo · OptiMantra is a healthcare technology company built for the practices actively changing how medicine is delivered. Our platforms serve functional, integrative, direct primary care, concierge, med spa, and behavioral health practitioners who need software that keeps pace with how they work -- not the other way around.
Each platform is a purpose-built EHR and practice management solution. Cerbo is architected for clinical depth: deep configuration, protocol-specific workflows, and the kind of flexibility that holistic and functional medicine practices require. OptiMantra is structured for scale: multi-modality breadth, out-of-the-box readiness, and the operational infrastructure that growing practices rely on.
Together, our two platforms form a leading presence in this rapidly expanding market. Our practitioners are redefining what a patient experience can look like. We exist to give them the technology foundation to do exactly that -- at whatever size and pace they choose to grow.
What You’ll Do
As a member of the OptiMantra support team, you’ll be a frontline resource for our customers—helping practices get the most out of the platform and ensuring their day-to-day operations run smoothly. Learn more about OptiMantra here.
Primary Responsibilities
Address OptiMantra customer support cases by phone, email, and video call, including clinical workflow, practice management, integration connectivity, payment processing, and basic technical issues
Support testing of pre-release or recently released features
Prepare customer-facing knowledge base reference articles and videos
Support customer trainings and documentation as a subject matter expert in your focus area
Required Skills & Qualifications
Excellent problem-solving and troubleshooting skills and a willingness to challenge yourself and learn what you don’t already know
A process improvement and customer-service mindset
Strong comfort with technology including knowledge of scheduling tools, Excel, or any database technologies
Healthcare experience strongly preferred, specifically direct users of an EMR or practice management platform in a clinical setting
Nice to have: EMR master administrator experience or back-end medical office experience
Compensation & Benefits
Competitive compensation based on experience
Paid Time Off and company holidays
Comprehensive health, dental and vision benefits
Short-term and long-term disability Insurance
401k plan with matching company contribution
Real ownership and impact in a fast-growing health tech company
Location: Remote

Employment type
Full-Time

Work arrangement
Yes