Operations Manager (Human Services Supervisor 2)

Initial Posting Date:
10/22/2026
Application Deadline:
11/05/2026
Agency:
Department of Human Services
Salary Range:
$5,907 - $9,143
Position Type:
Employee
Position Title:
Operations Manager (Human Services Supervisor 2)
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! We are hiring an Operations Manager (Human Services Supervisor 2) to join our team. In this position you are responsible for the daily function of the branch office including management of Business Operation Specialist, Engagement Specialist, Benefit and Eligibility Specialist and Community Partnership Coordinator. Apply today!
Summary of Duties
As an Operations Manager (Human Services Supervisor 2), you will:
Participate in the management of Self Sufficiency programs, development of program rules and policies, development of long and short-range goals and plans, and program evaluation and budget preparation.
Evaluate and review performance in program delivery and desired outcomes of services, including daily administration of department programs and development of new services as identified.
Monitor and analyze local office effectiveness in policy implementation and application.
Provide direction to local office staff to achieve and maintain performance measures established by the department or district, such as program accuracy rates, various JOBS participation rates and office job placement targets.
Establish and maintain a sense of purpose by setting clear expectations for staff and holding staff accountable for accomplishing those expectations and desired outcomes.
Utilize feedback, monitoring of performance, team building, training and development to support staff.
Minimum Qualifications
A valid driver’s license and acceptable driving record are required for this position.
Four Years of lead work, supervision, or progressively related experience.
OR
One year of related experience and a bachelor’s degree in a related field.
Essential Attributes
We are looking for candidates with:
Leadership and Vision – Experience guiding teams with a clear understanding of long-term objectives.
Team Development and Motivation – Experience recognizing individual strengths, providing constructive feedback, and fostering a culture of growth, trust, collaboration and accountability.
Communication and Change Management Skills – Experience bridging gaps between teams, executives, and stakeholders.
Decision-Making and Strategic Thinking – Experience making tough calls based on data, insight, and organizational priorities.
Organizational and Prioritization Skills – Experience being flexible and managing multiple moving parts while keeping programs on track.
Attention all candidates! An attached cover letter is required in order to be considered for this position. Please describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Working Conditions
Works in an integrated office environment where diverse programs, partners and staff create the work team. Office is located in Florence, OR.
Daily phone and office contact with customers, including angry, upset, hostile or drug-affected individuals.
High stress environment due to a high-volume workload with short timeframes.
Irregular work hours with some evening.
Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
The usual work hours will be in-office from 8 AM to 5 PM. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
Most travel will be local but may include travel across the state.
May involve occasional overnight stay away from local area.
Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional backgr