Accounting Specialist - Thailand

What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
How You'll Make an Impact
As a Customer Support & Onboarding Specialist – Accounting, you will help our customers unlock the full potential of Cloudbeds’ financial and accounting capabilities. This role sits at the intersection of hospitality operations, bookkeeping, and accounting, guiding properties through the end-to-end accounting flow, from property configuration to integration with their accounting software or ERP.
You will work directly with customers to understand how their business operates, how they manage their books, and how transactions flow from front desk operations through to financial reporting, so that every customer’s accounting setup is configured correctly, connected to their downstream financial systems, and running smoothly from day one. This is a customer-facing role that requires equal parts accounting knowledge, tech-savviness, and a genuine passion for helping people succeed.
Our Onboarding & Accounting Integration Team
Our team sits at the intersection of hospitality expertise and technical execution, working alongside Integration Engineering, Support, and Sales to solve real customer challenges with accounting systems. People who combine strong product knowledge with genuine customer empathy and are comfortable jumping on calls to guide setup will find this team energizing. Customers trust us to connect their financial backbone to Cloudbeds.
What You Bring to the Team
Guide customers through the full onboarding journey for Cloudbeds’ accounting and financial features, including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows
Understand each customer’s unique business process (how they handle night audits, folio management, accounts receivable, and month-end close), and translate that into a properly configured Cloudbeds environment
Support customers in connecting Cloudbeds to third-party accounting software and ERPs (e.g., Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite, local/regional systems) via native integrations and partner solutions
Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows
Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap
Serve as a subject matter resource on hospitality bookkeeping and accounting practices for internal teams and customers alike
You may be required to join the Onboarding Project Manager or Sales team to help guide customers through the accounting and financial features conversation, or the full onboarding journey.
What Sets You Up for Success
5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify)
Practical understanding of accounting fundamentals: general ledger, accounts receivable/payable, revenue recognition, reconciliation, and financial reporting
Experience using PMS-to-accounting integrations (required) and familiarity with Carmen Accounting (required)
Tech-savvy: comfortable navigating SaaS platforms and learning new software tools quickly
Strong customer-facing communication: able to explain complex accounting concepts in simple, clear language to non-technical accountants, and to translate accountant needs for technical teams, with a customer-first mindset
Strong analytical mindset: ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
Fluent in Thai and English; ability to communicate clearly in writing and on calls across global time zones
Bonus Skills to Stand Out
Has helped set up PMS-to-accounting integrations
Technical experience with accounting middleware or integration platforms (tools that automate data flows between systems and accounting software)
Knowledge of regional accounting standards and tax requirements across Thailand
Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds Awards:
Winner – Hotel Management Software | HotelTechAwards (2026)
Overall 10 Best Places to Work | HotelTechAwards (2026)
Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
Most Loved Workplace® Certified (2024)
Deloitte Technology Fast 500 (2024)
Discover our Benefits:
Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommo