Customer Care

Job Description:
As a Customer Care Coordinator, you will be responsible for the customer care and logistics planning operations in the UAE markets. This includes managing the relationship between Mars and the distributors from a SC perspective. The function would be the main point of contact with the sales force and distributors in terms of customer service and logistics operations.
Key performance indicators include customer service levels to trade Case fill, Logistics reversal, On time delivery, NQC’s, as well as database maintenance on both Mars and customer systems for customer Credit Notes.
The Job entails cross-functional interaction between Sales, SC Planning and Distributor to continuously improve our processes and KPI’s.
What are we looking for?
Bachelor’s degree
0-3 years of experience in Supply or Customer Service
Preferably in the FMCG Industry
What will be your key responsibilities?
You are responsible for the customer care and logistics planning operations in the UAE markets. This includes managing the relationship between Mars and TM distributors from a SC perspective. The function would be the main point of contact with the sales force and distributors in terms of customer service and logistics operations.
Key performance indicators include customer service levels to trade Case fill, Logistics reversal, On time delivery, NQC’s, as well as database maintenance on both Mars and customer systems for customer Credit Notes.
The Job entails cross-functional interaction between Sales, SC Planning and Distributor to continuously improve our processes and KPI’s as part of our Supply Vision to “deliver the freshest products, leverage scale and continuously improve cost and service”.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.