Travel Support Specialist

This is a Fully Remote Job
About Our Client:
The organization operates within the travel support sector, addressing the challenges travelers face in managing their trip logistics. It provides comprehensive assistance throughout the travel journey, ensuring clients receive coordinated support from booking to post-trip follow-up. This approach helps streamline travel arrangements and enhances the overall client experience.
About the Opportunity:
The TRAVEL SUPPORT SPECIALIST role is designed to manage and support clients throughout their entire travel process. This position is responsible for handling reservations, client communications, and ensuring the accuracy and satisfaction of travel arrangements. The role contributes to the organization by facilitating smooth travel experiences and maintaining client relationships through proactive service.
Responsibilities:
Support clients from initial booking through post-travel follow-up
Process reservations, changes, cancellations, and special requests
Communicate professionally via email, phone, and online platforms
Research travel options and destinations according to client preferences
Maintain accurate and organized records of bookings and client information
Provide proactive check-ins to ensure client satisfaction
Use systems and tools to coordinate multiple trips
Handle inquiries and resolve issues promptly and professionally
Requirements:
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Customer service or travel industry experience is advantageous
Comfortable working independently in a fully remote environment
Detail-oriented, reliable, and focused on deadlines
Quick to learn new digital tools and booking platforms
Pay Range and Compensation Package:
$40,000 - $50,000 per year
Benefits & Perks:
Fully remote work with flexible hours (20-40+ hours per week)
Comprehensive training and ongoing mentorship
Growth opportunities within a collaborative team environment
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes