Accident Benefit Claims Advisor

If you are passionate about helping people, we provide the technical training and insurance expertise to move your career forward. As an Accident Benefits Claims Advisor for Ontario, you focus on proactive, positive communications with clients to promote and facilitate their recovery for accident-related impairments. You will investigate, evaluate and negotiate accident benefits claims and help serve and maintain business relationships with members and clients. You contact clients to establish rapport, discuss the claims process, and explain applicable benefits. You guide them through the claims process, understanding their unique needs while providing empathetic support. You manage and interact with stakeholders in the claims process to ensure client's rehabilitation needs are met. You ensure effective reserving practices and issue claim payments on a timely basis. More specifically, you will be required to:
Investigate, evaluate, negotiate accident benefits claims that fall within the Minor Injury Guideline
Maintain clear and timely communication with clients, providing updates on the status of their claims, addressing inquiries and guiding them through the claims process
Identify and resolve challenges that may arise during the claims process, with a focus on always doing what is best for the client
Collaborate effectively with internal and external stakeholders
Reserve case claims in line with company best practices.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
*Benefits apply based on eligibility criteria.
#LI-Hybrid, #ON07*
What you bring to the table
Bachelor's degree in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
CIP designation
Advanced knowledge of English both oral and written, due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Mastery of communication and a passion for helping people
Basic knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule)
Basic knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Member/client sales and service (FG)
Unposting Date
2026-11-5