Customer Success Manager

Customer Success
Client Engagement & Support
Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
Platform Expertise & Insights
Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
Experience working with excel, PowerPoint, Thinkcell and AI tools
Continuous Improvement
Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
Has been in a client/customer facing role
Strong understanding of digital shelf analytics and eCommerce data.
Self-Driven & Proactive Mindset
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work cross-functionally.
Strategic thinker with a customer-first mindset.

Employment type
Full-time

Work arrangement
Yes