Global Operations Reconciliations Director

Why Wells Fargo
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.
Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!
About this role:
Wells Fargo is seeking a Global Operations Reconciliations Director to lead the execution and strategic transformation of the enterprise Reconciliations Utility operating model. This leader will be responsible for how reconciliation work is governed, prioritized, and modernized across all four Lines of Business, Global Operations, and Finance.
The role will lead a multi-year transformation focused on platform consolidation, standardized data intake and enrichment, improved work assignment and resolution, and enhanced reporting and transparency across the enterprise.
In this role, you will:
Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
Work with senior management to develop and execute business plans
Integrate efforts of cross department initiatives with core business objectives
Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Interpret and develop range of policies and procedures relating to Operational management area
Collaborate with and influence functional team on the operational processes and initiatives
Provide training and guidance to less experienced staff
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
In this role, you will:
Lead execution of the enterprise Reconciliations Utility operating model, establishing consistent governance, prioritization, and execution across Lines of Business, Global Operations, and Finance
Develop and execute the strategic transformation roadmap to modernize enterprise reconciliation capabilities and consolidate five primary reconciliation platforms to two
Drive standardization of reconciliation processes, including data intake, enrichment, assignment, exception management, and resolution
Establish governance and prioritization frameworks that align reconciliation initiatives with enterprise objectives and stakeholder needs
Lead platform modernization and process standardization efforts designed to improve efficiency, transparency, control, and stakeholder engagement
Oversee annual change investment and ensure resources are aligned to strategic transformation priorities
Partner across business, operations, technology, risk, and finance organizations to deliver enterprise reconciliation initiatives
Provide strategic leadership and oversight for highly complex operational transformation initiatives with enterprise-wide impact
Develop and enhance reporting, metrics, and governance routines that provide transparency into reconciliation performance, transformation progress, and key priorities
Identify opportunities for process improvement and risk control development within the Operations management functional area
Lead and develop a team of specialized employees responsible for advancing reconciliation transformation and modernization priorities
Manage allocation of people and financial resources to support business objectives and transformation commitments
Collaborate with and influence senior leaders and cross-functional stakeholders to drive strategic decisions and enterprise outcomes
Develop and guide a culture of accountability, talent development, and continuous improvement
Required Qualifications:
10+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
Desired Qualifications:
Experience leading large-scale operations transformation, platform modernization, or process standardization initiatives
Experience with reconciliation operations, transaction processing, financial operations, or other complex operational environments
Demonstrated experience developing and executing strategic transformation roadmaps across multiple business or functional areas
Experience leading technology-enabled operational transformation and platform consolidation
Experience establishing governance, prioritization, and operating models for complex enterprise programs
Experience managing significant change investment, financial resources, and competing enterprise priorities
Strong understanding of operational risk, controls, process improvement, and change management
Demonstrated ability to partner across Operations, Technology, Risk, Finance, and business organizations
Ability to influence and communicate effectively with senior leaders and stakeholders across a complex organization
Experience leading and developing specialized teams responsible for enterprise transformation initiatives
Job Expectations:
This position offers a hybrid work schedule at one of the posted locations
Relocation assistance is not available for this position
Visa sponsorship is not available for this position
Posting Locations:
1525 West W.T. Harris Blvd. - Charlotte, NC 28262
Posting End Date:
21 Nov 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our