Field Service Supervisor (LCMS) - MD/DC

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work
As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
Location
This is a remote role primarily supporting the Maryland/DC area and will require 50% travel within assigned territory. Relocation assistance is not provided.
A Day in the Life:
Lead, mentor, and develop a team of field service engineers
Coordinate daily service operations and ensure timely issue resolution
Oversee complex troubleshooting and repair of advanced systems
Monitor and manage service KPIs, performance metrics, and quality standards
Build and maintain strong customer relationships
Ensure compliance with safety protocols, regulatory requirements, and quality systems
Partner with cross-functional teams to support operational goals
Drive continuous improvement initiatives to enhance service delivery
Support workforce planning, scheduling, and territory management
Keys to Success
Education
BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience
Experience
Prior experience in leading, managing, and developing a team of highly skilled engineers preferred
Proven ability to facilitate, develop, and strengthen customer relationships and drive high levels of customer satisfaction
Experience managing schedules, tracking service activities, assisting parts inventory management, and driving revenue objectives
Serve as a technical resource to the team, supporting the diagnosis and resolution of complex customer issues using instrument performance reports, field representative documentation, and diagnostic data
Demonstrated ability to coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs
Prior experience in identifying and communicating recurring technical issues and trends that affect future design, production, service, and maintenance processes, and recommend modifications and feedback to eliminate future problems
Experience ensuring the timely and accurate completion of team administrative and compliance requirements, including training, service reports, expense reporting, vehicle documentation, and other required records
Skills & Abilities
Strong communication skills between the customer and the company to help ensure effective service is provided
Ability to work outside regular business hours and/or on-call work
Ability to travel overnight within regional territory monthly
Intensity, focus, and determination to drive success
Strong organizational skills and attention to detail
Other
Must be legally authorized to work in the United States without sponsorship now or in the future
Must be able to pass a comprehensive background check and drug screen
Valid driver's license
This role requires regular access to government customer sites. The successful candidate must be able to meet applicable customer and site-specific identification, screening, and security access requirements.
Compensation and Benefits
The salary range estimated for this position based in Maryland is $83,300.00–$115,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards