Configuration Management (CfM) Analyst

This is a Fully Remote Job
About Our Client:
Empower AI operates in the field of artificial intelligence solutions tailored for government agencies. The organization addresses challenges faced by federal agencies in leveraging workforce potential and achieving meaningful transformation. With a focus on Health, Defense, and Civilian missions, the organization applies decades of experience to provide a sustainable platform that supports government clients’ unique operational needs, enhancing creativity and productivity within the public sector workforce.
About the Opportunity:
The CONFIGURATION MANAGEMENT (CfM) ANALYST role supports the management and maintenance of the configuration management system. This position ensures the accuracy and integrity of configuration data, develops scalable processes, and directly engages with clients to tailor configuration management workflows. The analyst contributes to the organization's digital transformation efforts by enabling effective configuration data governance and integration, thereby supporting informed decision-making and operational efficiency.
Responsibilities:
Define and document a scalable Configuration Management process including policy, procedures, and control points
Model configuration management processes using Visio or similar tools
Design and build ServiceNow workflows supporting CI lifecycle, approvals, and data quality
Develop and tune integrations to keep the CMDB current, including Service Graph Connectors and IntegrationHub
Collaborate with service owners and report users to align data models with their requirements
Own CI data quality standards and automation to maintain data integrity
Maintain CI data model and relationships aligned with ServiceNow Common Service Data Model (CSDM)
Conduct Configuration Management audits and verification cycles
Support Asset, Change, Incident, and Problem Management with accurate configuration data
Identify and implement continuous improvement opportunities
Requirements:
Public Trust Clearance or ability to obtain
ITILv4 Foundation Certification within 120 days of hire
Certified Implementation Specialist – Data Foundations (CMDB and CSDM) or ability to obtain within 60 days
ServiceNow Certified System Administrator
ServiceNow CMDB Micro Certification
Hands-on experience with ServiceNow CMDB administration and workflow design
Experience with business process design and documentation tools like Visio
Knowledge of ITIL practices and their interconnections
Understanding of data modeling, data quality, and enterprise infrastructure
Strong communication skills with technical teams and clients
Ability to work independently in remote or hybrid environments
Effective oral and written communication skills
Ability to apply practical experience with minimal supervision
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes