Technical Support Specialist Level 1

About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Job Responsibilities
Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
Communicate proactively with customers about maintenance windows, security updates, and product enhancements
Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
Serve as a liaison between departments to ensure smooth, on-time project execution
Assist in internal process improvements and documentation
Participate in structured training programs to gain technical knowledge and product expertise
Support project managers in customer-related activities and planning
What You’ll Gain
Deep understanding of Centric PLM — the #1 global PLM software
Exposure to cloud infrastructure, SaaS operations, and enterprise client communications
Hands-on experience in technical coordination and project support
Collaboration with cross-functional teams across time zones
A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more
We’re Looking For Someone Who
Has strong communication skills, both written and verbal
Is organized, detail-oriented, and able to manage multiple priorities
Is curious, adaptable, and eager to grow in a technical environment
Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
Is comfortable working independently in a remote setting
Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones
Career Path & Evaluation
Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.