Indirect Procurement Operations Analyst

Primary Function of Position
The Indirect Procurement Operations Analyst supports the execution, governance, and continuous improvement of indirect procurement activities across the organization. This role reviews and processes purchase requisitions and related procure-to-pay transactions, ensuring that business information, supporting documentation, supplier details, and required approvals are complete and accurate.
The Analyst serves as an operational point of contact and trusted advisor to internal stakeholders, providing guidance, resolving procurement-related issues, and coordinating with Sourcing, Contracts, Legal, Finance, Accounts Payable, Supplier Enablement, Information Technology, and regional procurement teams. The role also supports the resolution of procure-to-pay exceptions, process documentation, operational reporting, and initiatives designed to improve efficiency, consistency, compliance, and the stakeholder experience.
Essential Job Duties
Review and process purchasing transactions: Review and approve assigned purchase requisitions across applicable request types, confirming that business information, supporting documentation, and required approvals are complete and accurate.
Apply procurement policies and controls: Evaluate transactions against applicable procurement policies and approval requirements, and address incomplete or inconsistent requests through clarification, return, or escalation as appropriate.
Coordinate cross-functional reviews: Determine when requests require input from Sourcing, Contracts, Legal, Finance, Accounts Payable, Regulatory, Supplier Enablement, Information Technology, or other functional partners, and support the appropriate routing and handoffs.
Support purchase order and supplier-related processes: Review purchase order change requests and support supplier onboarding, supplier updates, purchase order maintenance, and other assigned procure-to-pay activities.
Resolve procure-to-pay exceptions: Investigate and resolve operational issues affecting purchase orders, invoices, and related transactions, coordinating corrective actions with stakeholders and functional partners.
Provide stakeholder support and procurement guidance: Respond to procurement inquiries through approved support channels, providing clear and timely guidance and managing follow-up actions through resolution.
Support operational performance: Manage assigned work in line with established service expectations and team KPIs, monitoring assigned queues, prioritizing time-sensitive requests, and communicating status and potential delays.
Contribute to process improvement: Support the development and maintenance of process documentation, templates, and training materials, and identify recurring issues and opportunities to improve efficiency, consistency, and the stakeholder experience.
Required Skills and Experience
2-5 years of relevant experience in procurement, purchasing operations, supply chain, procure-to-pay, shared services, or a related operational function.
Working knowledge of indirect procurement and procure-to-pay processes, including purchase requisitions, purchase orders, approval workflows, supplier onboarding, and transaction exceptions.
Ability to review purchasing requests and supporting documentation for completeness, accuracy, and alignment with established requirements.
Strong analytical and problem-solving skills, including the ability to investigate process or system issues and coordinate practical resolutions.
Strong customer service and stakeholder-management skills, with the ability to provide guidance while applying policies and controls consistently.
Effective written and verbal communication skills, with the ability to document decisions and tailor communication to different audiences.
Ability to manage multiple assignments, shifting priorities, and time-sensitive requests while maintaining accuracy.
Proficiency with procurement or enterprise systems such as Coupa, SAP, Oracle, or Ariba.
Proficiency with Microsoft 365 applications, particularly Excel, Word, PowerPoint, and Outlook, and with virtual collaboration tools such as Zoom.
Experience using reporting and workflow tools such as Tableau, Power BI, and Smartsheet to track, analyze, and report operational information.
Familiarity with AI-enabled productivity tools and willingness to apply them to improve accuracy, efficiency, and communication.
Ability to collaborate effectively with cross-functional and regional teams.
Proficiency in written and spoken English appropriate for a global business environment.
Required Education and Training
· Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, Finance, Operations, or a related field, or an equivalent combination of relevant education and professional experience.
· Completion of company-required training related to procurement systems, policies, compliance, information security, and applicable operational procedures.
Working Conditions
This position is onsite and performed in a standard office environment using computer and communication equipment.
The role may require collaboration across multiple time zones and occasional schedule flexibility to support global stakeholders, projects, or operational priorities.
Occasional travel may be required based on business needs.
Preferred Skills and Experience
Experience reviewing complex indirect purchasing transactions involving services, software, capital equipment, statements of work, blanket purchase orders, catalogs, or punchout suppliers.
Experience with Coupa Procure-to-Pay and SAP or a comparable ERP environment.
Familiarity with approval-authority controls, contract documentation requirements, supplier onboarding, payment terms, and procurement compliance.
Experience investigating purchase order, invoice, approval-routing, or supplier data exceptions.
Experience developing or maintaining work instructions, standard operating procedures, quick reference guides, process maps, or training materials.
Experience using operational metrics, dashboards, or transaction data to identify trends and improvement opportunities.
Experience supporting global or regional procurement operations in a cross-functional environment.
Professional certification or coursework in procurement, supply chain, process improvement, data analytics, or project management.

Employment type
Full-time

Work arrangement
No