Guest Services Agent

Job Description:
Onni Group is hiring a Guest Services Agent in Washington, Seattle
About Onni Group
For over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone.
At Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow.
Perks & Benefits
Competitive pay
Generous Paid Time Off Plan
Medical, Financial, and Personal Benefit Plans (including HSA and FSA)
Access to Fully Equipped Gym.
Free On-Site Parking or Commuting Support
401(k) with Employer Match
Employee Referral Program
Annual Education Allowance
Fun and Collaborative Company Culture with Lots of Team-Building Events.
Friends and Family Rates at Onni Hospitality Brands
Residential Housing Discount After 1 Year of Continuous Employment
Job Summary
Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.
What You Will Do
Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Be sufficient in all programs required to manage residential desk needs
Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc
Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies
Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries
Communicates with Property Manager any relevant feedback from residents and/or other departments
Handles telephone and email communications with prompt courtesy.
Communicates effectively with property management and hotel team
Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on-site and in the parking garage
Monitors amenities and ensures readiness for events and assists residents with making private reservations
Strong written and verbal communication skills for team and guest interactions
Ability to multitask in a fast-paced high-volume environment
Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Coordinates the storage room by storing and retrieving packages
Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible
Performs other duties as required
What You Will Bring
High School Degree or equivalent
Front Office/Concierge experience in hotel, residential or customer focused industry
Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
Must have excellent customer service and interpersonal skills
Excellent oral and written communication skills
Ability to work well within a team
Must be able to work a minimum 1 weekend day per week
Must be able to work early morning and or night shifts
Excellent organizational and time management skills
Salary Range:
23-$24/hr
About The Company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.