IT Operations Manager

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client is a U.S.-based e-commerce management agency that helps well-known consumer brands manage and grow their online marketplace businesses across platforms such as Amazon, Walmart, and Target. As the company grows, they are strengthening their internal IT operations to ensure their remote team has the technology, access, and security needed to work efficiently.
About the Role:
We’re hiring a hands-on IT Operations Manager to take ownership of the company’s internal IT infrastructure, systems, and day-to-day technical operations. You’ll manage and optimize an existing environment with a strong focus on NinjaOne, Google Workspace, endpoint management, and IT security. This is an individual contributor role with significant autonomy, combining proactive system administration, automation, security, and hands-on technical support.
What You’ll Do:
Own and manage day-to-day IT operations, ensuring employees have reliable and secure access to the tools they need.
Administer and optimize NinjaOne, including device monitoring, remote troubleshooting, software deployment, patching, and automated updates.
Manage Google Workspace, including accounts, corporate email, groups, shared drives, permissions, and access.
Handle IT onboarding and offboarding, including account setup, access provisioning, and permission removal.
Provide remote technical support and troubleshoot Windows and macOS hardware and software issues.
Build and improve automations for IT tasks, system maintenance, and endpoint management.
Maintain security controls including permissions, MFA, endpoint protection, and access management.
Monitor backups and support basic data recovery procedures.
Review the security of new software integrations, plugins, and AI tools before implementation.
Maintain IT documentation, procedures, and best practices.
Must-Have Requirements:
5+ years of experience in IT operations, systems administration, IT infrastructure, or related technical roles.
Hands-on experience with an RMM or endpoint management platform such as NinjaOne, Intune, ConnectWise, Datto RMM, Kaseya, Atera, or similar.
Experience with endpoint management, including software deployment, patching, monitoring, and remote administration.
Strong Google Workspace administration experience.
Experience supporting Windows and/or macOS environments remotely.
Understanding of IT security best practices, including access management, MFA, endpoint protection, and credential security.
Familiarity with IT automation, scripting, or tools that streamline system administration.
Experience with backup management and basic recovery procedures.
Strong organizational skills and ability to independently manage competing priorities.
Clear English communication skills and comfort supporting a distributed remote team.
Ability to take full ownership of IT operations in a hands-on individual contributor role.
Nice to Have:
Direct experience administering NinjaOne.
Experience working for a Managed Service Provider (MSP).
Experience managing IT operations for a fully remote company.
Experience with PowerShell or shell scripting.
Experience with Google Credential Provider for Windows.
Familiarity with Google Cloud or BigQuery.
Experience managing security permissions for SaaS and AI tools such as Claude or Gemini.
Experience establishing or improving IT processes in a growing company.
Background in e-commerce, digital agencies, or technology-driven businesses.
Compensation & Benefits:
Compensation: $3,000 - 4,000 per month.
100% remote work.
Approximately 2 weeks of paid time off.
U.S. public holidays, with flexibility for local holidays.
Paid sick leave.
Flexible working hours with significant overlap with U.S. business hours.
High ownership and autonomy over the company’s internal IT environment.

Work arrangement
Yes