Account Lead

Job Title
Account Lead
Job Description Summary
The Account Lead acts as the senior account owner, delivering overall account governance, client relationship management, commercial performance, financial oversight, service delivery assurance, and coordination of key stakeholders across the data centre account.
This role ensures the account is managed in line with contractual obligations, company standards, client expectations, SLAs, KPIs, compliance requirements, and agreed financial targets. The role provides leadership across planning, reporting, risk management, vendor performance, budget control, and governance, while relying on the technical and operational teams for day-to-day execution of site activities.
Job Description
About the Role:
Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards
Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans
Oversee account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risk management
Lead SLA, KPI, audit, compliance, and management reporting processes, ensuring account performance, service risks, and contractual obligations are visible, accurate, and tracked to closure
Coordinate vendors, suppliers, and cross-functional teams across technical operations, EHS, finance/admin, procurement, and service delivery to manage performance, cost, and contractual dependencies
Provide senior escalation oversight for service-impacting risks, client concerns, compliance matters, and unresolved operational issues, while driving continuous improvement across governance, reporting, stakeholder experience, and service delivery maturity
About Our Client
Our DC client supports the data centre and colocation strategies of more than 6,000 firms across its secure, network-rich portfolio of data centres located throughout North America, Europe, Asia, and Australia. Their clients include domestic and international companies of all sizes, ranging from financial services, cloud, and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. Our clients portfolio consists of over 300+ data centres.
About You:
Minimum 6+ years of relevant experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment
Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline
Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management in a client-facing environment
Strong financial and commercial awareness, including budget tracking, forecasting inputs, cost control, procurement and invoice oversight, and commercial risk management
Experience managing teams, vendors, and cross-functional support functions, including finance/admin, technical operations, procurement, compliance, and service delivery teams
Strong communication, structured leadership, and organizational discipline, with familiarity in SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance
About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.
Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
What We Offer
Opportunity to work within a premium corporate environment
Supportive and collaborative team culture
Exposure to workplace experience and facilities management
Career development opportunities within a global organisation
Diverse and engaging role with daily variety
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”