Technical Support Engineer L1

The Technical Support Engineer is responsible for providing first-level technical support to customers, drivers, administrators, and internal stakeholders. This role serves as the primary point of contact for troubleshooting hardware, software, connectivity, video telematics, and platform-related issues. The TSE I will diagnose problems, resolve issues within defined procedures, document interactions, and escalate complex cases when necessary while ensuring a high-quality customer experience.
The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and a passion for technology. This position requires the ability to work in a fast-paced environment, manage multiple priorities, and communicate effectively with both technical and non-technical users.
Advanced English level. Both verbal and written (B2 or higher)
Full time availability
Availability to work Onsite (Bogotá – Torre Krystal) in a fast-paced environment.
1+ year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role.
Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.
Excellent communication skills: verbal, written, listening
Understand and empathize with customers when interacting with a wide range of different personality types.

Employment type
Full-time

Work arrangement
No