Live opening · Posted 2 days ago
The key details from the original listing.
Description supplied by the original job listing.
About The Role
Own the Salesforce product experience for Natera's commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners.
Discovery & Requirements
Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions.
Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.
Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.
Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.
Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.
Delivery Ownership
Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.
Own sandbox - preprod - production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.
Drive UAT, defect resolution, business sign-off, and production readiness.
Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries.
Cross-Functional Facilitation
Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk, and Engineering.
Drive alignment on compliance gates, particularly No / Review scenarios.
Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units.
Salesforce Platform Product Judgment
Determine when to enhance existing Salesforce patterns versus introducing new capabilities.
Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations.
Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release.
Partner with technical leads on architecture and TDD options without owning Apex implementation.
Required Qualifications
7+ years of hands-on Salesforce experience in enterprise environments.
Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms.
Strong experience with Salesforce Sales Cloud and Marketing Cloud.
Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations.
Ability to create clear and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps.
Experience owning Salesforce releases from discovery through UAT, deployment, and support.
Nice To Have
Life Sciences, healthcare, or regulated-industry experience.
Familiarity with Lightning Apps/Consoles, CRM Analytics (CRMA), and Territory Management.
Experience with Jira, Confluence, Git-backed Salesforce metadata, and release documentation.
Understanding of PHI, compliance, and regulated healthcare workflows.
(ref:hirist.tech)
Work arrangement
No
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