Live opening · Posted 4 days ago
Yomojo Complaints Manager
AIPI Acquire Intelligence Philippines Inc. · Pasig City
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At a glance
The key details from the original listing.
CompanyAIPI Acquire Intelligence Philippines Inc.
LocationPasig City
Source
Workday
ListedPosted 4 days ago
About the role
Description supplied by the original job listing.
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Complaints Manager is a senior individual contributor responsible for the end-to-end management of complex, escalated,
regulatory and privacy-related customer complaints. The role is hands-on rather than a people-leadership post, acting as the
internal subject-matter expert for complaint handling, investigation, written responses, remediation, root-cause analysis and
regulatory readiness.
The ideal candidate has strong Australian telecommunications complaints experience and working knowledge of the
Telecommunications Consumer Protections (TCP) Code, ACMA complaint-handling requirements, Australian Consumer Law and
ACCC consumer protections, the Privacy Act 1988 and OAIC privacy complaint expectations, and Telecommunications Industry
Ombudsman (TIO) dispute handling.
Join the A-Team and experience the A-Life!
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