Representative II, Reorder Status & Demand Generation

Remote Hours
Monday - Friday, 8:30 AM - 5:00 PM PST
Monday - Friday, 9:30 AM - 6:00 PM PST
What Customer Order Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.
Job Summary
The Representative II, Customer Service Operations provides the Cardinal Health’s internal and external customers with an exceptional experience by phone. Service is provided nationally across all time zones. Our front-line phone support agents are our first point of contact to assist customers to place orders, handle inquiries and typically receive 50 to 60 calls a day. Inbound volumes are fluent based on demand in the market.
Responsibilities
Responds to all customers inquiries (order status, discrepancies, pricing/product inquiries, complaints, returns)
Processes customer purchase orders
Maintains operations by following policies & procedures
Maintains customers confidence and protects operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed
Adheres to departmental service levels and KPI’S
Adapts to new assignments and working in a fast-pace changing environment
Identifies opportunities for continued process improvement
Assists with new hires with onboarding
Qualifications
1-3 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Work experience in a fast-paced high-volume call center, preferred
Work experience in healthcare, preferred
Prior order & or re-order entry preferred
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Anticipated hourly range: $15.75 per hour - $18.50 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/11/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Work arrangement
Yes