Lien Resolution Coordinator

About Our Client:
The organization operates in the lien resolution industry, focusing on streamlining lien processes for personal injury law firms. It addresses challenges in managing single event lien resolutions by developing new workflows, tools, and reporting to enhance outcomes and support growth.
About the Opportunity:
The LIEN RESOLUTION COORDINATOR role supports lien resolution strategists in progressing files from intake through resolution. The position is integral to maintaining file flow, managing lien requests and follow-ups, reviewing documentation, and supporting both customer communication and process improvement efforts. This role contributes by ensuring effective handling of lien cases and assisting in workflow development.
Responsibilities:
Request liens and manage follow-ups with agencies, lienholders, and payers, including Medicaid and Medicare portals.
Prepare and monitor document requests such as records and itemized bills.
Verify and update provider, payer, and agency contact information.
Review claims, billing, medical, and legal documents to identify issues early.
Execute file steps assigned by strategists and facilitate smooth file transitions.
Support strategists with customer calls, note-taking, and correspondence drafts.
Track settlement activities, deadlines, and follow-ups.
Contribute to building and refining team workflows and role standards.
Apply agency management standards in daily contacts.
Collaborate with medical review and audit teams when handling files.
Test new tools and provide practical feedback.
Identify inefficiencies and suggest improvements.
Maintain accurate documentation in the portal following internal and regulatory guidelines.
Requirements:
Minimum 1 year experience in lien resolution, personal injury, insurance, medical billing, or related fields.
High attention to detail and ability to identify inconsistencies early.
Strong customer focus with confident communication skills across phone, email, and calls.
Clear and professional written communication including drafting correspondence.
Organized with ability to manage multiple files and meet deadlines.
Proactive and collaborative mindset open to continuous improvement.
Comfortable learning new tools and providing feedback.
Familiarity with case management software, Microsoft Office, or Google Workspace.
Experience with Medicare, Medicaid, or payer portals is advantageous.
Bachelor's degree preferred.
Pay Range and Compensation Package:
The total base salary range for this role is $51,000 to $69,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will depend on skills and experience.
Benefits & Perks:
Private Health Care Plan including Medical, Dental, and Vision
Company HSA contributions for HDHP participants
Flexible Spending Accounts for Health and Dependent Care
Company-Paid Short-Term Disability Coverage
Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
401(k) Plan with Company Match
Paid Time Off including Vacation, Sick Time, and 10 paid Holidays
Parental Leave
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes