Team Member - Master Data Management

Overview
The Processor – HRM is a resource with required level of expertise, responsible to handle Employee Data Updation (Hire, Job Data Changes / Personal Data Changes / Termination etc) per standard operating procedures and 100% accuracy. The resource is responsible for workflow management for resolving employee/ customer issues. He/ she works with the respective managers to identify process improvements by identifying issues, process delays, and quality problems and display ownership in executing corresponding solutions
Formal Education & CertificationBachelor’s degree in any discipline SAP knowledgeAdvance computer knowledge required (MS- Office Applications)Proven ability to adapt to new tools by applying logical approachWorking Experience of 04 – 06 years in Employee Data Management Process.Typing speed of 30 wpm with 100% accuracy
Desired Education & Certification (Either one or multiple)Any certifications pertaining to employee record managementKnowledge & ExperienceExcellent understanding of core process step and impact thereofExcellent process knowledge of Employee Data Management.Ability to properly research, identify, and document a system defectGood understanding of various Systems/ applications being used to processAbility to understand :-the client administrative environmentthe various Systems being used to process a participant issueWorkflow Management Basic understanding of MISGood understanding of Service level agreements.
Behavioral AttributesGood analytical, problem-solving and decision-making skills.Good interpersonal, verbal and written communication skills.Logical and efficient, with keen attention to detail. Strong customer service orientation.Ability to work in a team-oriented, collaborative environment.Effective Troubleshooting skills.Learning agility – Aptitude to venture in to unknown territories.Good researching skillsHighly self -motivated, directed and should be high on initiative.Ability to effectively prioritize and execute tasks.
Core Role ResponsibilitiesManage company Structure, New Hire/Rehire, Separations, F&F Settlement, Payroll updates, etc. Review and Approve Personal Information Changes. Contact management if any new hire is submitted with incorrect information or if anything is missing.Supports answering helpdesk calls by making appropriate research as per standard procedure.. Updates information in the WFM scheduling system, performs analysis to determine impact to available resources for the day.Runs Daily Pending PA report that is provided to the HR Ops Team.Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage.Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions.Conducts weekly audits of EE Data between all systems. Partners w/ IT on data discrepancies.
Work ConditionsOccasional extended work hours to meet deadlines.Ability to work 24*7 shift timings.Ability to deliver effective training sessions.

Work arrangement
No