Power Generation Field Service Technician - Level I

Job Summary:
Under direct or close supervision, provides assistance with basic repairs and preventative maintenance on all power generation systems, parts, and components at customer sites. Will undergo on-the-job training and relevant Cummins-based courses. Adheres to established procedures and guidelines to enhance service workshop knowledge and skills. Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
In this role, you will make an impact in the following ways:
Engage with customers professionally and respond promptly to service needs
Use specialised tools and follow documented procedures to diagnose faults and complete basic repairs
Prepare required parts, tools, and equipment before commencing repairs
Escalate unresolved or complex issues to senior Field Service Technicians or Supervisors
Perform preventative maintenance in accordance with documented schedules and standards
Complete service documentation, timesheets, and warranty claims accurately through forms or business systems
Complete required training to maintain skills and meet business needs
Maintain service vehicles and tools to ensure cleanliness and safe operation
Adhere to all Health, Safety, and Environmental policies, procedures, and legislative requirements
NIL
To be successful in this role you will need the following:
Competencies:
Communicates clearly with diverse audiences
Builds strong customer relationships and delivers customer-focused solutions
Takes accountability for commitments and results
Plans and prioritises work to achieve business goals
Pursues continuous learning and development
Promotes a proactive health and safety culture
Diagnoses faults using guided processes, tools, and software
Uses electronic service tools to maintain, diagnose, and troubleshoot products
Applies power generation systems knowledge to safely diagnose and repair equipment
Performs repairs and maintenance to quality and time standards
Accurately documents service, equipment, and customer information
Escalates technical issues using appropriate resources and processes
Values and respects diverse perspectives and cultures
Education, Licenses, Certifications:
Apprentice Trained Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with power generation products
High Voltage/ Low Voltage experience

Work arrangement
No