Housekeeping Supervisor - Waldorf Astoria Ras Al Khaimah

What It Takes to Make the Stay
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Read, write and speak English fluently.
Knowledge of inventories, scheduling and productivity.
High school math level required.
Ability to communicate effectively with the public and other team members verbally and in written form.
Ability to inspect 25 to 80 rooms per day.
Ability to clean rooms, when needed.
Physically able to move and / or operate large objects, such as: maid’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
Ability to follow and enforce all hotel standards, including safety procedures/standards and able to
Recognize and act in emergency situations.
Knowledge of and ability to operate computer.
Here's what you'll do during a typical day:
ESSENTIAL FUNCTIONS
Supervise Housekeeping Attendants
Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk
and / or load into automated property management systems
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards
Aware of all room categories and amenities
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost property procedures
Ensure guest laundry is cleaned and delivered in a timely manner
Report maintenance issues to Maintenance/Engineering Department
Assist Senior Housekeeping Supervisor with training requirements
Represent the needs of the team to others in the hotel
Be environmentally aware
Comply with hotel security, fire regulations and all health and safety legislation
Assist in Public Areas inspection and other departments wherever necessary and maintain good working relationships
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Provide customer service to guests (internally/externally), including information about hotel services,
activities, and local attractions.
Promote team member loyalty and empowerment.
Communicate and coordinate with Engineering/Property Operations the repair and maintenance
program as related to guestrooms and public areas.
Quarterly linen inventory.

Work arrangement
No