Renewals Associate

Job Title: Renewals AssociateTime - Night Shift & Flexible ShiftLocation: RemoteExperience Level: 0–1 years
About Talentgum-
TalentGum is a fast-growing ed-tech company committed to revolutionizing extracurricularlearning for children aged 5 to 14. With a global footprint, we offer live online programs in music, dance, public speaking, and more—designed to make high-quality learning engaging and accessible across international markets.
Role overview:
The Renewals Associate will be responsible for managing customer renewals, driving retention, and ensuring a seamless post-sales experience. The role involves proactive customer engagement through calls and follow-ups, supporting renewals and upgrades, and building strong, long-term client relationships. This position is target-driven and requires a balance of sales focus and customer service excellence to maximise renewal collections and customer satisfaction.
Key Responsibilities:
Track and manage subscription renewals to ensure timely course continuation.Proactively send renewal reminders and follow up with customers through outbound calls.Engage in outbound telecalling to drive on-time renewals and minimise churn.Assist existing customers with course upgrades and cross-sell opportunities.Maintain accurate and up-to-date records of current and prospective clients.Achieve and exceed assigned renewal collection targets and sales KPIs.Consistently meet or surpass monthly, quarterly, semi-annual, and annual sales targets.Develop in-depth knowledge of courses to effectively address customer queries.Engage customers through multiple touchpoints, including welcome calls, service calls, feedback calls, and renewal calls.Build and nurture long-term client relationships by delivering exceptional after-sales support.
Qualifications & Skills:
Bachelor's degree from a reputed institution1+ years of experience in project management or related fields.Strong organizational and multitasking skills with attention to detail.Creative and customer-focused mindset with problem-solving capabilities.Ability to collaborate effectively in a team-oriented environment.
Work Environment:Be part of a leading, fast-paced startup with an interactive, enthusiastic culture and flexible working hours.Take ownership of projects while contributing creative ideas, critical thinking, and constructive feedback.Gain leadership and continuous learning opportunities through exposure to diverse stakeholders across levels.Work closely with senior management, offering accelerated career growth and meaningful professional exposure

Work arrangement
Yes