Operations Lead - VP

WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Vice President, Operations
Role Purpose
The Vice President, Operations is responsible for leading operations-wide operational transformation, driving strategic initiatives that improve efficiency, customer experience, productivity, and business performance. The role champions digital transformation, AI adoption, automation, data-driven decision making, and continuous improvement across operational functions.
Key Responsibilities
Develop and execute the Operations Transformation strategy aligned with corporate objectives.
Lead large-scale transformation programs, operating model redesign, and process optimisation initiatives.
Drive adoption of AI, Generative AI, automation, machine learning, and analytics to improve operational effectiveness.
Establish governance frameworks, transformation roadmaps, and benefits-realisation plans.
Partner with business, technology, risk, compliance, and operations leaders to implement sustainable change.
Monitor KPIs and operational performance, ensuring measurable business outcomes.
Present strategic recommendations and progress updates to executive leadership.
Core Competencies
Strategic leadership and executive presence
Change management and transformation delivery
Digital and AI literacy
Commercial and business acumen
Data-driven decision making
Stakeholder management and influence
People leadership and talent development
Qualifications & Experience
Bachelor's degree in Business, Engineering, Operations, Technology, or related discipline.
MBA or Master's degree preferred.
10 years of experience in operations, transformation, consulting, or operational excellence.
Proven executive leadership experience leading complex transformation programs.
Experience with AI, automation, digital transformation, analytics, and process re-engineering.
Strong track record of stakeholder engagement.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.