Expert - Transformation Process Lead

Key Responsibilities
Governance & Compliance
Ensure adherence to governance frameworks, controls, SOPs, and compliance requirements.
Drive process standardization and continuous improvement across RMS operations.
Support audit, quality, risk management, and compliance initiatives.
RMS Process Ownership
Act as SME for RMS applications including GRFE, SIRVAL, and MADRAS.
Maintain end-to-end process ownership, data quality oversight, and operational readiness.
Identify process gaps and drive sustainable improvements.
Stakeholder Management & Coordination
Coordinate across GRFE, EDD, SIRVAL, MADRAS, Business Operations, and Technology teams.
Manage stakeholder communications, escalations, priorities, and dependencies.
Ensure alignment across regional and global teams for project delivery.
Business Analysis & Requirements Management
Gather, analyze, and document business requirements.
Develop user stories, acceptance criteria, and process flows.
Support backlog prioritization and solution design discussions.
UAT Ownership & Testing
Lead end-to-end UAT planning, execution, defect management, and sign-off.
Develop test scenarios, test cases, and validation approaches.
Coordinate defect triage, retesting, and business approval activities.
Release Coordination & Global Rollout
Plan and coordinate release readiness, deployment activities, and global rollouts.
Support cutover planning, go-live validation, and hypercare activities.
Ensure seamless transition of enhancements into business operations.
Transformation & Innovation
Lead process improvement, automation, and transformation initiatives.
Promote adoption of AI-enabled solutions, including Microsoft Copilot.
Drive efficiency, standardization, and operational excellence initiatives.
Knowledge Management
Create and maintain SOPs, training materials, and process documentation.
Facilitate knowledge-sharing sessions and capability-building programs.
Support onboarding and continuous learning initiatives.
Technical Skills
5+ years of experience in process ownership, operations, business analysis, governance, transformation, or data-quality roles. (E)
Strong understanding of RMS processes and platforms, preferably GRFE, SIRVAL, MADRAS, and related systems. (P)
Experience creating user stories, acceptance criteria, process maps, and test cases. (E)
Strong SQL and data validation skills, including data reconciliation and verification. (E)
Experience owning UAT execution, defect management, and formal business sign-off. (E)
Familiarity with Microsoft Copilot and other Generative AI tools. (P)
Exposure to Power BI, SQL, Python, automation tools, and reporting solutions. (P)
Experience in driving process improvement, digital transformation, and automation initiatives. (E)
Knowledge of Agile methodologies, Jira, and Confluence is preferred. (P)
Bachelor’s degree in business technology, Data Science, Information Systems, or a related field.
Certifications in Project Management, Agile, Lean Six Sigma, Business Analysis, or Change Management are an added advantage.

Employment type
Full-time

Work arrangement
No