Senior Expert People Process Excellence & Solution Design (f/m/d)

Responsibilities / Tasks
As a Senior Expert People Process Excellence & Solution Design (f/m/d), you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.
Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency
Translate business requirements into standardized, scalable and implementable process and service designs
Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness
Lead the design, optimization and harmonization of people processes
Ensure solutions balance customer experience, governance, compliance and operational feasibility
Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management
Drive continuous improvement through process optimization and data-driven analysis
Stakeholder Collaboration & Consulting
Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
Facilitate cross-functional alignment and solution feasibility across the People systems landscape
Collaborate with People Services teams to improve service delivery, process efficiency and compliance
Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
Act as a trusted advisor for process excellence, service transformation and service improvement initiatives
Standards, Frameworks & Governance
Develop and maintain solution design methodologies, frameworks, templates and standards
Ensure alignment with the global People operating model and organizational objectives
Embed governance, compliance requirements and policies into process and service designs
Ensure payroll and time management processes align with global standards while meeting local legal requirements
Promote consistency and standardization across the global People organization
Process Documentation & Product Warehouse Management
Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
Maintain and continuously improve the People Product & Process Warehouse
Ensure process documentation is maintained and remains current, compliant and auditable
Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes
Your Profile / Qualifications
7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
Extensive knowledge of global HR processes across the employee lifecycle
Proven track record in process design, standardization, transformation and continuous improvement initiatives
Ability to consult on complex and cross-functional requirements
Ability to balance standardization with (complex) business needs and provide well-founded recommendations
Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions
Product focus on German Payroll & Time is an advantage
Strong experience in payroll-related processes, payroll transformation and service delivery models
Deep understanding of German payroll regulations, payroll operations and compliance requirements
Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce administration
Hands-on experience with time & attendance and workforce management systems in Germany
Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage
Skills & Competencies
Fluent German and English language skills (minimum C1 level)
Customer-centric and solution-oriented mindset
Strong analytical and structured problem-solving skills
Ability to balance standardization, governance requirements and business needs
Strong stakeholder management, facilitation and influencing skills
Excellent communication skills and the ability to simplify complex topics
High level of ownership, attention to detail and results orientation
Continuous improvement mindset with the ability to coach colleagues and contribute to global solution design standards
💡 What You Can Expect at GEA
30 days of annual leave
Our office is located at SPACES in the heart of Berlin, an innovative and international workspace concept featuring a snack bar and café in the lobby, a fitness studio, and dog-friendly workspaces
A Lieferando voucher
Additional benefits, including JobRad, Corporate Benefits, employee events, and subsidies for Urban Sports Club memberships and BVG tickets
A diverse and international team, as well as exclusive insights into the world of an HR Shared Service Center
A meaningful role within an international technology company
Plenty of opportunities to take ownership, grow professionally, and actively contribute your ideas
A dedicated team, modern ways of working, and projects that truly make a difference
Did we spark your interest?
Then please click apply above to access our guided application process.