HR Manager - Franchise

The Human Resources Manager is responsible for leading all HR activities during the pre-opening phase, including recruitment, onboarding, policy implementation, payroll setup, training, and culture development. Following hotel opening, the role focuses on talent management, employee relations, performance management, succession planning, compliance, and supporting business objectives in line with Hilton's values and brand standards.
Key Responsibilities
Pre-Opening Phase Responsibilities
Recruitment & Talent Acquisition
Develop and execute the hotel's pre-opening recruitment strategy.
Coordinate workforce planning with department heads.
Source, interview, and select team members across all departments.
Establish relationships with recruitment agencies, hospitality schools, and local labor offices.
Organize recruitment fairs and assessment centers.
HR Policies & Procedures
Implement Hilton HR policies, procedures, and standards.
Develop employee handbook and hotel-specific procedures.
Ensure compliance with local labor laws and Hilton corporate requirements.
Onboarding & Orientation
Design and coordinate pre-opening onboarding programs.
Conduct orientation sessions for all new team members.
Ensure completion of employment contracts and mandatory documentation.
Training & Development
Coordinate pre-opening training schedules.
Facilitate Hilton brand culture and service excellence programs.
Support department heads in operational training preparation.
HR Systems & Administration
Set up HRIS, personnel files, attendance systems, and payroll processes.
Establish HR reporting and record-keeping systems.
Develop employee communication channels.
Employee Engagement & Culture
Drive Hilton's employer branding initiatives.
Build a positive workplace culture aligned with Hilton Values.
Plan pre-opening team-building activities and recognition programs.
Post-Opening Phase Responsibilities
Employee Relations
Maintain a positive employee relations environment.
Manage grievance handling and disciplinary processes.
Conduct investigations and recommend corrective actions when required.
Promote open communication between management and team members.
Performance Management
Coordinate performance appraisal processes.
Support managers in performance improvement plans.
Monitor employee productivity and engagement levels.
Learning & Development
Identify training needs and coordinate development programs.
Support succession planning and leadership development initiatives.
Facilitate mandatory Hilton learning programs.
Compensation & Benefits
Administer payroll, benefits, and incentive programs.
Conduct salary benchmarking and market reviews.
Monitor overtime and staffing productivity.
Compliance & Risk Management
Ensure compliance with labor legislation and Hilton standards.
Maintain employee records and statutory documentation.
Manage audits and internal compliance reviews.
Talent Management
Develop retention strategies to reduce turnover.
Support workforce planning and career progression.
Identify high-potential employees and future leaders.
Employee Engagement
Conduct employee satisfaction surveys.
Manage recognition and reward programs.
Coordinate social and wellness activities.
Financial Responsibilities
Prepare and manage HR departmental budgets.
Monitor recruitment and training costs.
Control labor expenses in line with hotel targets.
Support departmental productivity initiatives.
Required Qualifications
Education
Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or related field.
Professional HR certification is an advantage.
Experience
Minimum 5-7 years HR experience in hospitality.
At least 2-3 years in a management position.
Previous hotel pre-opening experience preferred.
Experience with international hotel brands is advantageous.
Key Competencies
Leadership and people management
Recruitment and talent acquisition
Labor law knowledge
Employee relations
Training and development
Performance management
Communication and interpersonal skills
Conflict resolution
Organizational skills
Financial acumen
HR systems proficiency
Change management
Hilton Core Behaviors
The HR Manager should consistently demonstrate:
Hospitality
Integrity
Leadership
Teamwork
Ownership
Now (urgency and responsiveness)
Key Performance Indicators (KPIs)
Recruitment completion before opening deadlines
Employee turnover rate
Time-to-fill vacancies
Employee engagement scores
Training completion rates
Compliance audit results
Labor cost percentage
Internal promotion ratio
Team member satisfaction scores