Enterprise Account Executive - Service Cloud

The Experience
We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.
As a Service Cloud Account Executive, you'll work as a strategic partner to enterprise customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform.
You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business in a named account set.
What You'll Actually Be Doing
Build and execute a Service Cloud sales strategy across your enterprise territory.
Act as a trusted advisor to customers, deeply understanding their service and CX challenges
Drive revenue growth by expanding within existing accounts and acquiring net-new logos
Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
Exceed annual quota through a consultative, outcome-led approach
You're Our Person If...
5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
A track record of consistent quota overachievement
Strong consultative selling skills — discovery, solution framing, negotiation, and close
Experience with SaaS and software sales
Ability to work cross-functionally in complex enterprise deals
Even Better If...
Familiarity with CRM platforms (Salesforce experience a bonus!)
Benefits
We are pioneers of the Pledge 1% model, giving back through product, grants, and community service to those in need. We're proud to be #1 in PEOPLE's Top 50 Companies that Care and featured on Fortune's Change the World list — and here in ANZ, that commitment is felt every day.
Every Salesforce employee receives:
7 paid volunteer days per year — use them to give back to causes that matter to you and your local community
Donation matching for all approved charitable contributions
Health, Life, Trauma and Income Insurance
Monthly Wellness Allowance — because your wellbeing matters
Flexible Time Off & leave policies — we trust you to manage your time
Parental benefits — supporting you through every stage of life
Perks and discounts — from everyday savings to added extras
Salesforce is an equal opportunity employer and we value diversity across our ANZ team. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are committed to ensuring individuals with disabilities are provided reasonable accommodation throughout the application and interview process. Please contact us to request support.
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multicultural backgrounds. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.
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Employment type
Full time