Clinical Supply Client Specialist

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Position Summary: To assist the Client Services Manager and maintain close communication with ELECTS team to manage the dedicated studies in accordance to cGMP standard and Eli Lilly’s requirements.
Responsibilities:
Team Management
Perform work load analysis to balance out the work load among the team members.
Ensure team’s prompt follow up with any client responses/ queries.
Ensure the team and client’s KPIs are met.
Engage with the team in Continuous Improvement (Practical Process Improvement) to seek out opportunities to streamline process and innovate workflow.
Mentoring, coaching, training and career development for Lilly Admin team members
Manage strategic communications with FCS Global Program Directors, FCS Global Relationship Directors and FCS senior management, for any escalation from Lilly team
Project Co-ordination
Perform all processes in accordance to establish client specified standard operating procedures and cGMP standards.
Ensure that relevant paperwork is filed in accordance with regulatory and client’s requirements.
Co-ordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with client’s requirements.
Timely provision of reports, monthly matrix, and other information to clients as required
Participate in client meetings, teleconferences where appropriate
To ensure that all shipment orders are processed in time and the necessary paperwork / checklist are prepared in accordance to established procedures
Ensure that all queries / requests from clients and investigator sites are responded correctly and in timely manner
Ensure that all issues with systems, order files, timeline and any other project related issues are feedback to ELECTS immediately when detected
Assist in any other functional units as required by Management
Project Budgets
Enter project budgets and forecasts and backlog reports
Perform billing / invoicing activities on monthly basis
Project Shipments / Logistics
Ensure that all shipping orders are processed and released according to contractual and country requirements
Ensure that all necessary study documentation is received prior to the release of shipment to study sites
Prepare relevant documents, notifications according to country requirements and client instructions, and update systems appropriately and correctly.
Requirements:
Degree or diploma in scientific or health care discipline /business studies or related
Minimum 3 years of relevant experience.
Experience in Project Coordination, Customer Service, Logistics, Warehousing
Possess leadership skill
Computer literate
Numerate and literate
Good written and verbal skills
Previous knowledge of warehousing and logistic work practices from the Pharmaceutical industry an advantage